tired of Firefox failing and crashing every few months
Refreshing Firefox only makes it worse because it removes add ons that make FF useful. Then you have to go looking for them again. The real problem is the last update which "Broke" something. After you restart nothing works the way you want, i.e. I hate videos loading when I want to read news. FF has several flash blockers but they get removed when you have to "refresh" because FF is a failure i.e. It also kills the theme, then you harrass us to get themes and other crap??? Whats the point if you continue to make updates that cause it to crash. Get rid of your promotions if your going to continue to break the browser! This has been the continual problem with FF it has all these cool features but they crash when you push out the update because the developers aren't as fast as Mozilla. By the time the dev responds you make another "update" and the evil cycle continues just like GOOGLE!
All Replies (20)
I have the same problem - and today after the crash all my passwords had been wiped out.
If I have to put all my passwords back in - I may as well move on to another browser.
In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
Refresh Firefox {web link} is a LAST RESORT ! !
Refresh Firefox - reset add-ons and settings
If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.
These can't get your data back, but will help in the future.
These add-ons can be a great help by backing up and restoring Firefox
FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.
OPIE {web link} Import/Export extension preferences
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
dunross Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.
Still doesn't answer the question of why this keeps happening and really does not offer a solution. The same type of wonder you get from Google. disgusting!!!FredMcD said
In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
Refresh Firefox {web link} is a LAST RESORT ! !
Refresh Firefox - reset add-ons and settings
If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.
When FF won't open email or has problem even opening I call that last resort! When it repeats following updates I call it poor programming! FF has the same problems as Chrome and you get no real support from the browser and they are the problem!
This isn't accurate but here it is. Yesterday FF would barely open my email and had place holders for pictures and video. I consider that a crash. nonfunctional! I rebooted and had the same results and the only suggestion thru the Support FAQs etc seemed to be the refresh and now I do not have any of the apps, or theme etc available and since the same thing happened in March I do not see the point in installing them again and so I guess I'm looking for a real browser or just use linux for online. really wish there was a real support system instead of volunteers.
bp-bbd8497a-3830-43de-a1b7-55c2e2160418 4/18/2016 9:34 AM bp-0a72ea2e-cafb-42cf-b4de-5deaf2160418 4/18/2016 9:32 AM bp-d9b35ef7-0335-47d2-87f0-144f92160212 2/11/2016 7:22 PM bp-0988cf5a-9630-40a8-9f09-e33112160204 2/3/2016 5:00 PM bp-30dcf0c6-8253-47df-a15a-9ff152160129 1/28/2016 6:30 PM bp-db81a821-a414-4322-9c67-0d58f2151208 12/8/2015 12:01 AM bp-4cf0d805-1850-4c59-97b7-36cac2151204 12/3/2015 10:25 PM bp-371a9756-7df2-4149-9c99-e69912151130 11/30/2015 12:07 PM
Still doesn't answer the question of why this keeps happening and really does not offer a solution. The same type of wonder you get from Google. disgusting!!!
Well, if you would provide us with the crash reports like Fred had asked a few posts up, we would be able to look at the crash reports and figure out what is going on. How are we supposed to tell you why Firefox is crashing if you will not submit crash data? Please do so and we'll try to help as much as we can.
Edit: Looks like we posted at about the same time.
Novain'i Moses t@
I did just before you replied
These reports are very old
Product Firefox Version 45.0.2 Build ID 20160407164938 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-bbd8497a-3830-43de-a1b7-55c2e2160418 Date Processed 2016-04-18 bp-0a72ea2e-cafb-42cf-b4de-5deaf2160418 Date Processed 2016-04-18
Signature: ntdll.dll@0xca1d8
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD said
These reports are very old
Product Firefox Version 45.0.2 Build ID 20160407164938 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-bbd8497a-3830-43de-a1b7-55c2e2160418 Date Processed 2016-04-18 bp-0a72ea2e-cafb-42cf-b4de-5deaf2160418 Date Processed 2016-04-18
Signature: ntdll.dll@0xca1d8
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
preformed the system scan and " Windows Resource Protection did not find any integrity violations". My video driver is up to date. ATI FirePro V4800 FireGL V I am running the driver recommended for AutoCAD
As far as the age of the reports that was what was there. like I said it looked incomplete to me.
You can follow this link: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help
I had already been thru those steps before I ever asked for help because FIreFox has no support. and does not explain WHY this is a recurring problem!
fuzmorten said
WHY this is a recurring problem!
Until the cause is found, it's hard to say.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
yes the problem is still there, for the second time. When FF removes your extensions and plugins they do not come back in safe mode, or am I mistaken? When FF removes your settings they do not magically return in safe mode from what I know. Application Basics
Name: Firefox Version: 46.0.1 Build ID: 20160502172042 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Firefox Hello Version: 1.2.6 Enabled: true ID: loop@mozilla.org
Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org
Name: Pocket Version: 1.0 Enabled: true ID: firefox@getpocket.com
Name: Skype Version: 8.0.0.9103 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Graphics
Adapter Description: ATI FirePro V4800 (FireGL) Graphics Adapter Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 Asynchronous Pan/Zoom: none ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300 ] Device ID: 0x68c8 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17568) Driver Date: 11-4-2015 Driver Version: 15.201.2401.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 240a1002 Supports Hardware H264 Decoding: Yes Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI FirePro V4800 (FireGL) Graphics Adapter Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160502172042 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20160502172042 browser.startup.homepage_override.mstone: 46.0.1 browser.tabs.warnOnClose: false browser.urlbar.suggest.history: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true dom.push.userAgentID: 84c55e486cee46dfa86cd931c7d8af7c extensions.lastAppVersion: 46.0.1 gfx.crash-guard.d3d11layers.appVersion: 46.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x68c8 gfx.crash-guard.d3d11layers.driverVersion: 15.201.2401.0 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1463032015 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1463032001 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160502172042 media.gmp-manager.lastCheck: 1463002608 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1462949391 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npgeplugin: 2 plugin.state.npwebsllauncher: 0 print.printer_CutePDF_Writer.print_bgcolor: false print.printer_CutePDF_Writer.print_bgimages: false print.printer_CutePDF_Writer.print_duplex: -437918235 print.printer_CutePDF_Writer.print_edge_bottom: 0 print.printer_CutePDF_Writer.print_edge_left: 0 print.printer_CutePDF_Writer.print_edge_right: 0 print.printer_CutePDF_Writer.print_edge_top: 0 print.printer_CutePDF_Writer.print_evenpages: true print.printer_CutePDF_Writer.print_footercenter: print.printer_CutePDF_Writer.print_footerleft: &PT print.printer_CutePDF_Writer.print_footerright: &D print.printer_CutePDF_Writer.print_headercenter: print.printer_CutePDF_Writer.print_headerleft: &T print.printer_CutePDF_Writer.print_headerright: &U print.printer_CutePDF_Writer.print_in_color: true print.printer_CutePDF_Writer.print_margin_bottom: 0.5 print.printer_CutePDF_Writer.print_margin_left: 0.5 print.printer_CutePDF_Writer.print_margin_right: 0.5 print.printer_CutePDF_Writer.print_margin_top: 0.5 print.printer_CutePDF_Writer.print_oddpages: true print.printer_CutePDF_Writer.print_orientation: 0 print.printer_CutePDF_Writer.print_page_delay: 50 print.printer_CutePDF_Writer.print_paper_data: -1 print.printer_CutePDF_Writer.print_paper_height: 279.00 print.printer_CutePDF_Writer.print_paper_name: print.printer_CutePDF_Writer.print_paper_size_unit: 1 print.printer_CutePDF_Writer.print_paper_width: 215.00 print.printer_CutePDF_Writer.print_resolution: 600 print.printer_CutePDF_Writer.print_reversed: false print.printer_CutePDF_Writer.print_scaling: 1.00 print.printer_CutePDF_Writer.print_shrink_to_fit: true print.printer_CutePDF_Writer.print_to_file: false print.printer_CutePDF_Writer.print_unwriteable_margin_bottom: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_left: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_right: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 security.default_personal_cert: Select Automatically storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1462949391
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC
NSSSMIME Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC
NSSSSL Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC
NSSUTIL Expected minimum version: 3.22.3 Version in use: 3.22.3
Experimental Features
Your plugins are other programs on your system. I see 4 extensions in your post above. Something is causing interference in your Firefox.
https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1
As a test, disable your protection programs.
Well there's only one listed under extensions in FF Add-Ons and its Skype and its disabled. What other extensions do you see? Cute PDF is just a PDF creator Pocket? thats FF FireFox Hello ... I do not know what or where it came from and assumed it was part of FF. and the Multi-process Stage rollout I also assume is part of FF? if not how do I remove them? The extensions I like are gone from the list. Like the one that stops Flash from starting without permission and Ad Block, there were 2 or 3 others that just disappeared. I turned off my AV and other security which was on before they disappeared and the missing extensions are still gone. Why does FF remove them? It really doesn't seem like FF is as stable as it used to be, since the move or addition of mobile browser. Seems that Google has the same type of problem providing service to both android and windows computers.
How do I find and remove the other extensions that are not listed? and yes I already did a clean install of FF last night and still the same results. By clean install I mean I used Iobit Uninstaller and uninstalled the Mozilla maintenance files as well.
Novain'i fuzmorten t@
I've called the big guys to help you. Good luck.
It is possible that there is a problem with the file(s) that store the extensions registry.
Type about:support in the address bar and press enter.
Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.
Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
New files will be created when required.
After, restart Firefox.
See "Corrupt extension files":
- http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
- https://support.mozilla.org/kb/Unable+to+install+add-ons
You will have to approve the updating one last time.
FredMcD said
I've called the big guys to help you. Good luck. It is possible that there is a problem with the file(s) that store the extensions registry. Type about:support in the address bar and press enter. Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox. Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required. After, restart Firefox. See "Corrupt extension files":
- http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
- https://support.mozilla.org/kb/Unable+to+install+add-ons
You will have to approve the updating one last time.
Thank you for your help but none of this stuff works!!!!
SO I got thru to the extension file and it was empty. Proceeded as directed and nothing happened no files were restored etc. I give up!!!!!!!! I'll try it later when Chrome screws up again ...tooo bad you both have the same problem and it does make me confident that anyone will really fix the problem I'm tired of fixing your programs when the screw up and I do not see why people do it for free! There should be a real support system not just volunteers, someone that has something vested in fixing the problem. But all they do is make useless "improvements" and do nothing to fix what they screwed up in the process. GOOD BYE THIS really sucks !!!!!!!!!!!!
Novain'i fuzmorten t@
Do you have any crash reports from the current Firefox release (46.0.1)?
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
A complete theme (i.e. not lightweight theme (Persona)) will always require an update to support a new major Firefox version because of CSS and button changes. That is always the risk if you are using a specific theme.
Crashes shouldn't normally occur with an update, but you have to make sure that you have the latest updates for all hardware and software components. In a lot of cases are crashes caused by third-party software (legit or malware) that tries to control or or interact with Firefox in a way that it seriously affects the stability.