hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

After you have posted your crash reports,

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Type about:preferences<Enter> in the address bar.

• Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
• Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Report ID Submitted bp-8936c02b-6fce-4a73-8476-88a9a2170116 6 hours ago bp-6b2dd7aa-faa8-45b5-b82c-045c92170116 6 hours ago bp-7d0614a5-1569-4275-9412-4ae8d2170115 1 day ago bp-503715e0-69e3-4e85-9eca-cd00b2170115 2 days ago bp-bf756d45-ccbe-4df8-9c6e-e7d092170114 2 days ago bp-1a60da6f-6c28-4aa7-84b8-1105e2170114 3 days ago bp-eadf79bc-4476-47f3-9b7c-7a4032170114 3 days ago bp-cfa2734e-1111-4fb6-9313-d10172170114 3 days ago

All Crash Reports

thank you. i think this issue will be fixed in firefox beta - you could try that at https://www.mozilla.org/beta

Phillip,

I just now "upgraded". Will see if does the trick. Thank you everyone for your help with this issue. I'll keep the ticket "open" for now.

Looks like same issue again. I noticed that all of the crashes are "application" related. Should I use and select "defaults"?

bp-51a845f2-a55c-405c-81ef-da1162170119 29 minutes ago

oh sorry for that, could you try the 64bit version of beta too: https://www.mozilla.org/en-US/firefox/beta/all/

Still acting up.

bp-56303597-c27f-4586-a0b1-cabc52170121 15 hours ago bp-d3aade97-550b-4b1b-ae5e-1e5722170121 23 hours ago bp-13fa2bfa-c8a8-4326-b134-ec7512170120 2 days ago bp-51a845f2-a55c-405c-81ef-da1162170119 3 days ago

All Crash Reports (including 9 pending crashes in the given time range)

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

All of the reports have flagged Kaspersky Inproc Agent.

Update the program. If there is still a problem, disable it.

Contacted Kaspersky technical support about - kaspersky inproc agent. They sent over the solution - basically had to put Firefox under "trusted application". Looks like it worked. Thank you everyone for your help.