We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Cannot receive mails since V78 - but can send

  • 1 valiny
  • 1 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i Wayne Mery

more options

Dear All,

since the last update (V78) I cannnot receive mails on thunderbird. on no one of 2 mail accounts. but mails arrive on my android mobile as usual.

thus, I can SEND mails. but they can not be copied to the "sent" folder (since V78)

I work with web.de / 1&1 / eset as anti-virus windows 10

thanks for advice!

Dear All, since the last update (V78) I cannnot receive mails on thunderbird. on no one of 2 mail accounts. but mails arrive on my android mobile as usual. thus, I can SEND mails. but they can not be copied to the "sent" folder (since V78) I work with web.de / 1&1 / eset as anti-virus windows 10 thanks for advice!

All Replies (1)

more options

Probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.