Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Primary Password

  • 1 valiny
  • 1 manana an'ity olana ity
  • 21 views
  • Valiny farany nomen'i cy6566

lkrayn
lkrayn
more options

I got a new computer and tried to sign into Firefox. I was able to do so but, when I go to see my passwords Firefox wants a "Primary Password". I was able to sign into Firefox and sync to get my bookmarks but, I cannot get my logins and passwords. Firefox keeps asking for "Primary Password", nothing works. My account email is on the 3 line Firefox start menu. Any help appreciated.

I got a new computer and tried to sign into Firefox. I was able to do so but, when I go to see my passwords Firefox wants a "Primary Password". I was able to sign into Firefox and sync to get my bookmarks but, I cannot get my logins and passwords. Firefox keeps asking for "Primary Password", nothing works. My account email is on the 3 line Firefox start menu. Any help appreciated.
Sarin'efijery napaingotra

All Replies (1)

cy6566
cy6566
more options

If you are using AVG or ESET Internet Security, it needs a certificate from you and might be causing Firefox to request for a Primary Password from you when you start Firefox every time.

To resolve this problem, you must first deactivate your Primary Password and then reactivate it:

1) Click the menu button -> Select Options.

2) Select Privacy & Security -> Scroll down -> Select Logins and Passwords Section.

3) Uncheck the box beside the Use a Primary Password -> Enter the current password.

4) Click Remove -> Click OK -> Appear a dialog to confirm it has removed the Primary Password.

5) Close Firefox.

6) Repeat Step 1 & Step 2.

7) Select the checkbox beside the Use a Primary Password to reactivate it -> Enter a new password ( You can use your previous password or a new one also can).

8) Close Firefox.

- It should not request for a Primary Password from you when you start Firefox later unless it is needed.

You can see also: ~ Forgotten your Primary Password -> Link (https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it).

~ More information on the Primary Password -> Link (https://support.mozilla.org/en-US/kb/use-primary-password-protect-stored-logins).