Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Adobe reader crashes v7.0.1

ipatt
ipatt
more options

When I click on a link that invokes Adobe reader to download and view a .pdf file v7.0.1 crashes with no crash report. I have reinstalled my Adobe reader (v7.0 - not the latest version, but I prefer it). I have not had this problem in any previous version of Firefox dating back to v2.x 

Since there is no crash report, I cannot submit anything to Mozilla. I just relaunch Firefox and restore the session. I then copy the URL that wants to download the .pdf, paste it into IE and go from there to get the .pdf
When I click on a link that invokes Adobe reader to download and view a .pdf file v7.0.1 crashes with no crash report. I have reinstalled my Adobe reader (v7.0 - not the latest version, but I prefer it). I have not had this problem in any previous version of Firefox dating back to v2.x Since there is no crash report, I cannot submit anything to Mozilla. I just relaunch Firefox and restore the session. I then copy the URL that wants to download the .pdf, paste it into IE and go from there to get the .pdf

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

See also http://kb.mozillazine.org/Firefox_crashes