Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Sync screens do not match instructions

  • 2 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Tony_Raven

Tony_Raven
Tony_Raven
more options

I have a MacBook Air set up and synching with my iPhone. I want to add another MacBook to the account but instead of getting the screen on my MBA with "Add another device" as shown in the instructions, I get the screen which says Set Up Firefox Sync on it. This is despite the computer clearly synching with the iPhone so it has clearly been set up. Is there a way to reset all the synching and start again from fresh.

I notice a similar question was asked 7 months ago and had four other people with the same problem but zero replies so I'm not hopeful.........

I have a MacBook Air set up and synching with my iPhone. I want to add another MacBook to the account but instead of getting the screen on my MBA with "Add another device" as shown in the instructions, I get the screen which says Set Up Firefox Sync on it. This is despite the computer clearly synching with the iPhone so it has clearly been set up. Is there a way to reset all the synching and start again from fresh. I notice a similar question was asked 7 months ago and had four other people with the same problem but zero replies so I'm not hopeful.........

All Replies (2)

hub
hub
more options

On the MacBook (call it A) that you want to sync, go to Preferences > Sync and click on "Setup Firefox Sync". Then on the window that appear, click on "I have an account". It will show some codes in 3 boxes.

Now, on the MacBook that is already configured to sync (call it B), got to Preferences > Sync and click on "Add device". In the 3 empty boxes, enter the codes displayed on the other computer (A), and click "Continue".

You'll see on B that Sync has been setup.

Tony_Raven
Tony_Raven Tompon'ny fanontaniana
more options

Yes, that's what the instructions say but that's not how its working in practice. In your example above the same "Setup Firefox Sync" appears on both A and B even though B is already happily synching with Firefox Home on my iPhone and should, according to the instructions be showing the Add Device screen.