We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I HAD TO DO A FACTORY RESET ON MY COMPUTER AND HAD TO DOWNLOAD FIREFOX AGAIN BUT ALL MY PASSWORDS AND EMAILS ARE GONE PLEASE HELP

  • 3 valiny
  • 1 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i the-edmeister

steve66
steve66
more options

i had problems with my computer so had to do a factory reset downloaded firefox and all emails and passwords are gone i am new to this and didnt know how to back them up i need these emails and passwords back

i had problems with my computer so had to do a factory reset downloaded firefox and all emails and passwords are gone i am new to this and didnt know how to back them up i need these emails and passwords back

All Replies (3)

zxzxzx
zxzxzx
more options

I don't know if the people here can help you as we can't verify whether the accounts/computer belongs to you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you've reset your Windows setup by doing a factory reset and you didn't make a backup of the personal data in the Firefox Profile Folder before doing this then I'm afraid that all data that Firefox stores in the Firefox Profile Folder is lost.

You should regularly backup your personal data in Firefox to guard against such issues.

the-edmeister
the-edmeister
  • Moderator
more options

Also, Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". Seek support from your service provider or a forum for that service.