Firefox only boots in safemode suddenly. Can't start it normally, tried uninstalling a few times, need help.
I run Windows 8, 64-bit.
Firefox suddenly crashed and refuses to start now, unless in safe mode. I've reinstalled a few times, no results.
Since I only use Firefox to use NoScript, this is useless to me. I tried disabling NoScript in safe mode and restarting, to see if it would and prove noscript to be the problem, but nothing.
Any help would be appreciated.
All Replies (4)
I think I pasted raw data instead of text. Here's text.
Application Basics
Name
Firefox
Version
19.0.2
User Agent
Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
NoScript
2.6.5.8
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.autostart
true
browser.startup.homepage
http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10042&barid={F429FB14-8DC9-11E2-BE80-7845C4B7E2BB}
browser.startup.homepage_override.buildID
20130307023931
browser.startup.homepage_override.mstone
19.0.2
dom.mozApps.used
true
extensions.lastAppVersion
19.0.2
gfx.direct3d.prefer_10_1
true
keyword.URL
http://start.sweetpacks.com/?src=2&st=12&crg=123.321&barid={F429FB14-8DC9-11E2-BE80-7845C4B7E2BB}&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1362976893
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.sanitize.migrateFx3Prefs
true
toolkit.startup.recent_crashes
3
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0166
DirectWrite Enabled
false (6.2.9200.16433)
Driver Date
9-2-2012
Driver Version
9.17.10.2849
GPU #2 Active
false
GPU Accelerated Windows
0/2 Basic
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
In Firefox Safe mode these changes are effective:
- all extensions are disabled
- the default theme is used (no persona)
- userChrome.css and userContent.css are ignored
- the default toolbar layout is used (localstore-safe.rdf)
- the Javascript JIT compiler is disabled
- hardware acceleration is disabled
- plugins are not affected
- preferences are not affected
bp-2e8472fe-abf6-4f2e-a4d5-5190a2130320
The hardware acceleration disabling worked. Thank you.
You're welcome
Yes, the crash report indicates a problem with Direct 3D, so disabling hardware acceleration should fix it like you reported.