Firefox 30.0 frequent crashes
I've been having this problem since version 28.0, if I recall correctly. It persisted throughout 29.0 and 29.0.1, and has only gotten worse in version 30.0.
The browser has frequent crashes, sometimes at irregular intervals, sometimes only a few seconds after each restart, in most cases it happens when opening a new tab, but I wasn't able to pinpoint this due to it's irregularity.
I've tried following the troubleshooting guide, and my results were as such: • In safe mode the issue appears to be resolved which immediately made me suspicious of my add-ons • I ran Firefox with Hardware Acceleration disabled, and still got the problem, so I can safely assume it's not that • I then went on with disabling all of my add-ons, and re-enabling them in groups, but was once again unable to pinpoint the cause due to the irregularity of the problem
I'm hoping that with this description and the data I'm submitting you can help me sort this issue out, as I would rather not have to consider switching browsers and losing out on all the functionality I've grown to love in Firefox.
Thank you in advance, and do let me know if you require me to take any more troubleshooting steps.
Chosen solution
It would appear updating to the 31.0 beta has fixed the majority of the problem.
Thank you for trying.
Read this answer in context 👍 1All Replies (9)
One thing that slipped my mind, occasionally I will get a post-mortem notification that plugin-container has crashed.
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-71a9d687-1fa9-4098-8fb4-f91f52140612 bp-e29a9264-1977-470e-a672-7fa4b2140612 bp-44182988-4b62-464f-aa94-1bbc52140612 bp-a3c8ea75-c12f-45b7-8ace-237912140612 bp-4a813057-0927-4a85-8851-2cbca2140612
Here they are. I'll have a look at that article and let you know if something new comes up.
Your memory is a bit high, but worry about that later.
Total Virtual Memory 4294836224
Available Virtual Memory 3347484672
System Memory Use Percentage 58
Available Page File 8969379840
Available Physical Memory 2644246528
Your System Details shows;
Installed Plug-ins
Shockwave Flash 14.0 r0 Shockwave Flash 11.7 r700
and
Version 5.4.2.18903 5.1.30214.0
and
Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape 11.0.05
Having multiple versions of the same program could cause problems.
I've removed the duplicate Shockwave Flash after posting the crash IDs and have successfully removed the duplicate Adobe plugin (which I'm still not sure how it even got there to begin with). As for the other two, the only ones I have with those versions are: Google Talk Plugin 5.4.2.18903 (As well as Google Talk Plugin Video Renderer 5.4.2.18903) And Silverlight Plug-In 5.1.30214.0 Which do not appear to be duplicates to me, unless I'm somehow mistaken.
In any case, Firefox still crashed after removing the duplicates.
bp-24f8c35e-9da5-4626-b188-2829b2140613
Additional reports since the initial five: bp-4a9bfe07-c269-4fc7-8c96-b24332140613 bp-24836058-5fd0-43d4-a772-249362140613 bp-2ea8497d-7dc8-4b03-b40a-926d92140613 bp-f5eaf3bf-9c7c-4f53-94f5-761b02140613 bp-45c29b30-52af-4546-b087-f596a2140613 bp-2213ab12-a871-4fad-bf01-8c2792140613 bp-29e6ad0b-6b1f-4789-b500-fd4d32140613 bp-5e04ec58-0948-4381-9d92-3c5fa2140613 486997de-06a2-4e00-b38b-a9f5befa3461
One of the reports says;
- 845414 RESOLVED DUPLICATE Frequent random crashes since installing "MacBook Pro SMC Firmware Update" 1.7 on OS X 10.8.2
- 808374 RESOLVED FIXED Crash on shutdown after mozAudioContext().createBuffer()
I really don't see how that helps me, seeing as I'm on a Windows 7 OS.
Chosen Solution
It would appear updating to the 31.0 beta has fixed the majority of the problem.
Thank you for trying.