As Company Mozilla Must Be have a Contact No... No Need Support.. We only need Contact.. What is the Contact No?

Please Don't Wast My Time.

pushpikasj said

As Company Mozilla Must Be have a Contact No...

I posted the answer to this 13 hours ago.

jscher2000 said

pushpikasj said

As Company Mozilla Must Be have a Contact No...

I posted the answer to this 13 hours ago.

I will Try To Contact Thanks!

Hi, you are wasting a lot of time here. If you have a problem this - as you have been told, is the place to come for help.

If 'Ask' is being installed on your machines, it isn't the fault of Mozilla (or Firefox). It usually occurs when another program has been downloaded without unticking/unchecking boxes that install it. So more care is needed in that regard.

This article will help you to remove it - Remove Ask Toolbar and Ask.com Search (Uninstall Guide) by Malware Tips.

You may then need to run SearchReset as well.

Finally, it is essential to always download Firefox from mozilla.org since other download sites sometimes have a version that is bundled with unwanted junk.

the-edmeister said

How would you expect "firefox" to be able to use a phone? Impossible to hold a phone without possessing thumbs. Yeah, duct tape might work, but "firefox" would need thumbs to duct tape the phone to his / her paw. Then there's the issue of dialing .....

+1 Ed

i love that, life is dead without humor

(i known i'm off topic......)

thanks

What the hell . every update after. must have Chang some settings. (Firefox freezes, Script Not Responding, Firefox Slow to Respond) this is really bad experience.

Vital Stats

   version38.0.5
   time open2694 min
   last crash
   bookmarks8

This Month

   time open2694 min
   application crashes0
   plugin crashes0

Add-ons

   enabled0
   disabled1

Plugins

   always activate2
   ask to activate4
   never activate0

Application Basics

Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

All Crash Reports (including 1 pending crash in the given time range)

Extensions

Name: Adobe Acrobat - Create PDF Version: 1.1 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Graphics

Adapter Description: Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0) Adapter Drivers: igdumd64 igdumd32 Adapter RAM: Unknown Device ID: 0x29c2 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.3.9600.16384) Driver Date: 10-1-2012 Driver Version: 8.15.10.2697 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Subsys ID: 0ded105b Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-eme-adobe.lastUpdate: 1433532286 media.gmp-eme-adobe.version: 10 media.gmp-gmpopenh264.lastUpdate: 1433532288 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1433687810 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1433770519 places.history.expiration.transient_current_max_pages: 53404 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Adobe_PDF.print_bgcolor: false print.printer_Adobe_PDF.print_bgimages: false print.printer_Adobe_PDF.print_colorspace: print.printer_Adobe_PDF.print_command: print.printer_Adobe_PDF.print_downloadfonts: false print.printer_Adobe_PDF.print_duplex: 1515870810 print.printer_Adobe_PDF.print_edge_bottom: 0 print.printer_Adobe_PDF.print_edge_left: 0 print.printer_Adobe_PDF.print_edge_right: 0 print.printer_Adobe_PDF.print_edge_top: 0 print.printer_Adobe_PDF.print_evenpages: true print.printer_Adobe_PDF.print_footercenter: print.printer_Adobe_PDF.print_footerleft: &PT print.printer_Adobe_PDF.print_footerright: &D print.printer_Adobe_PDF.print_headercenter: print.printer_Adobe_PDF.print_headerleft: &T print.printer_Adobe_PDF.print_headerright: &U print.printer_Adobe_PDF.print_in_color: true print.printer_Adobe_PDF.print_margin_bottom: 0.5 print.printer_Adobe_PDF.print_margin_left: 0.5 print.printer_Adobe_PDF.print_margin_right: 0.5 print.printer_Adobe_PDF.print_margin_top: 0.5 print.printer_Adobe_PDF.print_oddpages: true print.printer_Adobe_PDF.print_orientation: 0 print.printer_Adobe_PDF.print_page_delay: 50 print.printer_Adobe_PDF.print_paper_data: 1 print.printer_Adobe_PDF.print_paper_height: 11.00 print.printer_Adobe_PDF.print_paper_name: print.printer_Adobe_PDF.print_paper_size_type: 0 print.printer_Adobe_PDF.print_paper_size_unit: 0 print.printer_Adobe_PDF.print_paper_width: 8.50 print.printer_Adobe_PDF.print_plex_name: print.printer_Adobe_PDF.print_resolution: 1515870810 print.printer_Adobe_PDF.print_resolution_name: print.printer_Adobe_PDF.print_reversed: false print.printer_Adobe_PDF.print_scaling: 1.00 print.printer_Adobe_PDF.print_shrink_to_fit: true print.printer_Adobe_PDF.print_to_file: false print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0 print.printer_Adobe_PDF.print_unwriteable_margin_left: 0 print.printer_Adobe_PDF.print_unwriteable_margin_right: 0 print.printer_Adobe_PDF.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1433709897

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features

Hi pushpikasj, did you take the steps in this post: https://support.mozilla.org/questions/1063578#answer-732106

jscher2000 said

There is no tech support phone number for Firefox. This site is your best resource for free help, or of course you can find unrelated support companies eager to help you for a fee.

Profanity removed by moderator. Please read the rules , thanks.

Profanity removed by moderator. Please read the rules , thanks.

Hi thomasbrockeatt.net, do you have a Firefox issue that you need help with?

You can start a new question at the following link: https://support.mozilla.org/questions/new/

As you click through, you will see suggested articles and posts. Scroll down past the suggestions to continue submitting your question if they don't look relevant.

jscher2000 said

Hi pushpikasj, did you take the steps in this post: https://support.mozilla.org/questions/1063578#answer-732106

Same Problem Firefox Slow to Respond this is really bad experience.

Hi pushpikasj, since there is so much other material in this thread, could you remind me of what is slow? You may already have seen these support articles, but just in case:

• Firefox is slow after updating to Firefox 38
• Quick fixes if your Firefox slows down
• Troubleshoot Firefox issues caused by malware

@jscher2000

Same Problem Firefox Slow to Respond this is really bad experience. After Firefox Slow i used Google Chrome it works fine with me. but i love to use Firefox. anyway Firefox is Slower than Chrome in my PC......

every update after. must have Chang some settings. (Firefox freezes, Firefox Slow to Respond) this is really bad experience. i think users don't like to change the Settings also. way don't you give us a permanent Solution.

jscher2000 said

Hi pushpikasj, since there is so much other material in this thread, could you remind me of what is slow? You may already have seen these support articles, but just in case:

• Firefox is slow after updating to Firefox 38
• Quick fixes if your Firefox slows down
• Troubleshoot Firefox issues caused by malware

@jscher2000

Same Problem Firefox Slow to Respond this is really bad experience. After Firefox Slow i used Google Chrome it works fine with me. but i love to use Firefox. anyway Firefox is Slower than Chrome in my PC......

every update after. must have Chang some settings. (Firefox freezes, Firefox Slow to Respond) this is really bad experience. i think users don't like to change the Settings also. way don't you give us a permanent Solution.

if you need Any Hardware configuration details on my pc i can provide. virus guard status - no virus (no Malware) (ESET NOD32® Smart Security). (i can run MS Visual Studio 2013 AND MS SQL Server Without any trouble but Firefox Slow to Respond)

pushpikasj said

Same Problem Firefox Slow to Respond this is really bad experience.

When you say "slow to respond" do you mean there is a delay when you click a link or bookmark before Firefox does anything, or pages start loading but take a very long time to load, or something else. If you can be more specific, it may help call to mind a solution.

Meanwhile, please see the articles I linked to earlier for general suggestions.

jscher2000 said

pushpikasj said

Same Problem Firefox Slow to Respond this is really bad experience.

When you say "slow to respond" do you mean there is a delay when you click a link or bookmark before Firefox does anything, or pages start loading but take a very long time to load, or something else. If you can be more specific, it may help call to mind a solution.

Meanwhile, please see the articles I linked to earlier for general suggestions.

When i open New Tab its opening like a curtain. or open Web site With Flash Support over 8-10 tabs some times its crash.

pushpikasj said

When i open New Tab its opening like a curtain. or open Web site With Flash Support over 8-10 tabs some times its crash.

On the first point, it sounds as though Firefox "paints" the page slowly. Does this happen always or does it tend to happen more when memory is nearly full? Firefox tends to slow down dramatically when memory is nearly full.

Blocked Graphics Drivers

According to your earlier-posted Firefox system information, Firefox cannot work with your current graphics card driver software; this older version is on the block list. You can check for updates with your computer mfr or Intel. This article has additional suggestions: Upgrade your graphics drivers to use hardware acceleration and WebGL.

Recent Display Changes

You can try disabling these in case they are making your Firefox slow:

(Warp GL - Firefox 37+)

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste layers and pause while the list is filtered

(3) Double-click the layers.d3d11.disable-warp preference to switch it from false to true

(OMTC - Firefox 33+)

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste layers and pause while the list is filtered

(3) Double-click the layers.offmainthreadcomposition.enabled preference to switch it from true to false

Note: I read in a bug report that this change causes problems with the HTML5 player on YouTube, if hardware acceleration is disabled, so you might also need to force Flash on YouTube if you keep this setting. You can use an add-on for that: https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/

Script Not Responding

jscher2000 said

pushpikasj said

When i open New Tab its opening like a curtain. or open Web site With Flash Support over 8-10 tabs some times its crash.

On the first point, it sounds as though Firefox "paints" the page slowly. Does this happen always or does it tend to happen more when memory is nearly full? Firefox tends to slow down dramatically when memory is nearly full.

Blocked Graphics Drivers

According to your earlier-posted Firefox system information, Firefox cannot work with your current graphics card driver software; this older version is on the block list. You can check for updates with your computer mfr or Intel. This article has additional suggestions: Upgrade your graphics drivers to use hardware acceleration and WebGL.

Recent Display Changes

You can try disabling these in case they are making your Firefox slow:

(Warp GL - Firefox 37+)

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste layers and pause while the list is filtered

(3) Double-click the layers.d3d11.disable-warp preference to switch it from false to true

(OMTC - Firefox 33+)

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste layers and pause while the list is filtered

(3) Double-click the layers.offmainthreadcomposition.enabled preference to switch it from true to false

Note: I read in a bug report that this change causes problems with the HTML5 player on YouTube, if hardware acceleration is disabled, so you might also need to force Flash on YouTube if you keep this setting. You can use an add-on for that: https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/

this is really bad experience.

Hi pushpikasj, I don't know what could cause an unresponsive script error on the new tab page. Perhaps a Firefox program file was damaged? During your troubleshooting, have you tried this:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(1) Download a fresh installer for Firefox 38.0.5 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox (if applicable).

(3) Rename the program folder, either:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Can you get Firefox reinstalled?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

• \OldFirefox\Plugins
• \OldFirefox\browser\plugins