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cannott write or reply to emails or restart with add-ons disabled

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by EW2015

EW2015
EW2015
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I am currently using V38.3 of thunderbird on win 7 pro and I cannott write a message or reply to an e-mail, I can only open my e-mail folders in a new tab it does not automatically switch between folders as it normally would do. I suspect that there may be a problem with an add-on however when I try to re-start thunderbird with add-ons disabled through the help menu nothing happens. So far I have tried to clean install but it has not helped. Any Ideas?

Thanks

I am currently using V38.3 of thunderbird on win 7 pro and I cannott write a message or reply to an e-mail, I can only open my e-mail folders in a new tab it does not automatically switch between folders as it normally would do. I suspect that there may be a problem with an add-on however when I try to re-start thunderbird with add-ons disabled through the help menu nothing happens. So far I have tried to clean install but it has not helped. Any Ideas? Thanks

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Does install from http://getthunderbird.com/ help?

EW2015
EW2015 Question owner
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Hi Wayne,

Thanks for getting back, this is where I did the clean install from in the first place. I think the problem may well relate to an account issue, the user in question is on a domain, when I logon through the administrator account on the local machine none of the above problems occur. Any advise greatly appreciated!