Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does my browser keep crashing? Disabled all add-ons.

  • 3 replies
  • 3 have this problem
  • 4 views
  • Last reply by FredMcD

tempalskij
tempalskij
more options

Just doing regular browsing on the internet. Keep getting the error message that Mozilla has crashed. I keep sending the crash report and you guys haven't fixed this problem yet. Have disabled "add-ons" like you keep recommending and it has NO affect on this condition. Here's the best part, when I get frustrated with this constant "crashing" error I switch to either Chrome or IE and those browsers work just fine. Even with my "add-ons" activated. Your Mozilla team needs to get on this problem or people are not going to put up with this ongoing nonsense.

Just doing regular browsing on the internet. Keep getting the error message that Mozilla has crashed. I keep sending the crash report and you guys haven't fixed this problem yet. Have disabled "add-ons" like you keep recommending and it has NO affect on this condition. Here's the best part, when I get frustrated with this constant "crashing" error I switch to either Chrome or IE and those browsers work just fine. Even with my "add-ons" activated. Your Mozilla team needs to get on this problem or people are not going to put up with this ongoing nonsense.

All Replies (3)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
tempalskij
tempalskij Question owner
more options

Report ID Date Submitted bp-68dea547-e0b2-416c-b48c-d0d002160512 5/12/2016 4:45 PM bp-5b192f93-9b21-4044-8732-b31ed2160512 5/12/2016 9:21 AM bp-8f1e2a3f-7f30-4ba9-b5b2-01fd42160512 5/12/2016 8:52 AM bp-48d4e897-0c80-4f51-b4bb-8414f2160512 5/12/2016 7:50 AM bp-fc5fcff8-8126-46c2-9ba6-6a0522160512 5/12/2016 7:04 AM aebd3efc-e39d-4f3d-bfc8-39e127dae2a9 5/11/2016 12:13 PM bp-0a22bc1d-d662-4ae3-aae8-c1cd42160511 5/11/2016 9:21 AM bp-ad2095ab-b39a-4638-aba0-4260a2160510 5/10/2016 10:58 AM bp-d7349148-9143-47dc-aeca-2c1f42160510 5/10/2016 7:57 AM bp-ace68690-8bc3-4624-b8e5-c199b2160510 5/10/2016 7:10 AM

FredMcD
FredMcD
more options

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration