Firefox 74.0 and 73.0 constantly crash and freeze (linked to Windows update 1909?)
Firefox 74.0 keeps crashing and freezing on Windows 10 update 1909. I have uninstalled all extensions, didn't help. I uninstalled Firefox (deleted all files in Program Files, deleted the Mozills folder in Appdata). I tried minimizing ram usage by limiting the number of Firefox processes running from 5 to 2). Didn't help. Firefox also didn't save or send any crash reports, the latest reports were from 17.03.2020.
Okay, I just installed an older version of Firefox, 73.0 and as soon as the browser launched, it froze and crashed. So I think it is safe to say it is caused by the latest Windows update 1909.
Chosen solution
Sat, 28 Mar 2020 20:50:43 GMT bp-1ea798bf-674e-4699-8961-801010200328 Signature: onepin-opensc-pkcs11.dll | SECMOD_UpdateSlotList
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
onepin-opensc-pkcs11.dll = OpenSC Project
IPSEng64.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs 1560486 UNCONFIRMED --- firefox closes suddenly without crash (Estonian e-Residency: onepin-opensc-pkcs11.dll)
Read this answer in context 👍 0All Replies (5)
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
The crash report is several pages of data. We need the report numbers to see the whole report.
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
bp-1ea798bf-674e-4699-8961-801010200328
Thanks for your reply.
After taking a look at the crash report, I see it's got something to do with the Estonian E-Recidency software. I saw many posts about the same issue on Bugzilla. I don't have those plug-ins installed but apparently it still somehow affects the browser. I wonder if uninstalling the software would help...I'll try it right away as I really don't need the software. I'll report back.
Modified by YuCrashFirefox?
Chosen Solution
Sat, 28 Mar 2020 20:50:43 GMT bp-1ea798bf-674e-4699-8961-801010200328 Signature: onepin-opensc-pkcs11.dll | SECMOD_UpdateSlotList
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
onepin-opensc-pkcs11.dll = OpenSC Project
IPSEng64.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs 1560486 UNCONFIRMED --- firefox closes suddenly without crash (Estonian e-Residency: onepin-opensc-pkcs11.dll)
I don't know if it's too early to say (been using FF for 3 hours) but removing the e-Recidency software (onepin-opensc-pkcs11.dll) seems to have solved the problem. Symantec is my Norton Antivirus, but I've got it running and there's no crashes.
Thanks for your help, I'll mark this thread as solved.
Glad to help. Safe Surfing.