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Cannot receive mails since V78 - but can send

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Wayne Mery

sven.heindl
sven.heindl
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Dear All,

since the last update (V78) I cannnot receive mails on thunderbird. on no one of 2 mail accounts. but mails arrive on my android mobile as usual.

thus, I can SEND mails. but they can not be copied to the "sent" folder (since V78)

I work with web.de / 1&1 / eset as anti-virus windows 10

thanks for advice!

Dear All, since the last update (V78) I cannnot receive mails on thunderbird. on no one of 2 mail accounts. but mails arrive on my android mobile as usual. thus, I can SEND mails. but they can not be copied to the "sent" folder (since V78) I work with web.de / 1&1 / eset as anti-virus windows 10 thanks for advice!

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.