Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Failed Thunderbird Mail and Configuration from old PC to new Notebook

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by david

more options

Dear Sir or Madam,

due to a mainboard crash of my old PC, I bought a new notebook which I'm using from now on. Yesterday I rescued all files from my old hard disks and have them now on my new notebook available.

Thunderbird was for years my mail program, I want to use it still. I downloaded Thunderbird with the newest version and installed it. My old Thunderbird was not totally up-to-date.

Thunderbird opened empty. I saw in the FAQ that the storage of the mails and configuration is at: C:\Users\USERNAME\AppData\Local\Thunderbird\Profiles

I found two profiles folders on my recovered old hard disks: ktlh9o63.default rpq9cqul.default

and copied them to the new installation folder. Opened up Thunderbird again. Nothing happened.

I did create one mail account in the new Thunderbird installation showing now a new folder called: hvrfyymt.default-release

I tried several things. Rename the above mentioned folders. Copying the subfolders to: hvrfyymt.default-release

De-installed Thunderbird and Re-installed.. my old emails shows not up. No import function found.

Help??

Thank you Wesker

Dear Sir or Madam, due to a mainboard crash of my old PC, I bought a new notebook which I'm using from now on. Yesterday I rescued all files from my old hard disks and have them now on my new notebook available. Thunderbird was for years my mail program, I want to use it still. I downloaded Thunderbird with the newest version and installed it. My old Thunderbird was not totally up-to-date. Thunderbird opened empty. I saw in the FAQ that the storage of the mails and configuration is at: C:\Users\USERNAME\AppData\Local\Thunderbird\Profiles I found two profiles folders on my recovered old hard disks: ktlh9o63.default rpq9cqul.default and copied them to the new installation folder. Opened up Thunderbird again. Nothing happened. I did create one mail account in the new Thunderbird installation showing now a new folder called: hvrfyymt.default-release I tried several things. Rename the above mentioned folders. Copying the subfolders to: hvrfyymt.default-release De-installed Thunderbird and Re-installed.. my old emails shows not up. No import function found. Help?? Thank you Wesker

Chosen solution

I think you will do better by using c:\users\yourID\appdata\roaming\thunderbird\profiles. Copy your profiles there and then click the Windows start key and on next pane, type thunderbird.exe -p and press enter. That starts the profile manager. From there, you can click 'create profile' to locate your desired profile.

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

I think you will do better by using c:\users\yourID\appdata\roaming\thunderbird\profiles. Copy your profiles there and then click the Windows start key and on next pane, type thunderbird.exe -p and press enter. That starts the profile manager. From there, you can click 'create profile' to locate your desired profile.