We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video issuses with current browser release

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by Mich

more options

Browser with sound was working fine. Updated to current version, now I no longer have any video sound or live feed sound from any site.

Browser with sound was working fine. Updated to current version, now I no longer have any video sound or live feed sound from any site.
Attached screenshots

All Replies (1)

more options

1)You can try to clear your cache and cookies in Firefox, click on the menu button in the top-right corner of the window and select "Options". In the "Privacy & Security" tab, click on the "Clear Data" button. Make sure to select the "Cookies and Site Data" and "Cached Web Content" options before clicking on the "Clear" button.

2)Check for any extensions or plugins that may be causing the issue since some extensions or plugins can interfere with the audio in your browser. To check if an extension or plugin is causing the issue, try starting Firefox in Safe Mode by holding down the "Shift" key while starting the browser. If the audio works in Safe Mode, it may be an issue with an extension or plugin. You can try disabling or removing the extensions or plugins one by one to see if that resolves the issue.

3)Restart your computer and try again

If none of the above help, you can try reinstalling Firefox to see if that resolves the issue