We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

installing thunderbird on a new computer but forgot password

  • 1 reply
  • 2 have this problem
  • Last reply by david

Leslie Hickman
Leslie Hickman
more options

I am trying to set up an existing Thunderbird email account on a new hardrive I can't remember my password and it does not give me the option to reset password. It wants to send the reset verification code to the email I cannot access without my password I've downloaded Thunderbird email pinned to my startup. When I open it up the 1st dialog box wants full name, email address, and password. I can't go any further to get in to my existing Thunderbird email account.

'''I am trying to set up an existing Thunderbird email account on a new hardrive''' I can't remember my password and it does not give me the option to reset password. It wants to send the reset verification code to the email I cannot access without my password I've downloaded Thunderbird email pinned to my startup. When I open it up the 1st dialog box wants full name, email address, and password. I can't go any further to get in to my existing Thunderbird email account.

All Replies (1)

david
david
  • Top 10 Contributor
more options

If this is happening during initial setup, the password is not required. You can wait for the prompt. But, if you have forgotten your password, I have no suggestions.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.