We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox location is wrong but Windows and Chrome have it right

  • 1 reply
  • 0 have this problem
  • Last reply by cor-el

more options

When I do a search in Firefox, like "Find auto parts near me" it finds auto parts in Kissimmee, FL were I was last winter rather than where I've been since March. My location and default location in Windows correctly shows my address in Hot Springs,NC, as does the Chrome browser, so this is unique to Firefox. I have cleared cache, checked location settings in Firefox, etc. Some comment Firefox may get the address from my IP, but my IP says its in Marshall, NC where my ISP is. I prefer to use Firefox over Chrome, but its useless to search "near me" in Firefox since it doesn't know where I am.

When I do a search in Firefox, like "Find auto parts near me" it finds auto parts in Kissimmee, FL were I was last winter rather than where I've been since March. My location and default location in Windows correctly shows my address in Hot Springs,NC, as does the Chrome browser, so this is unique to Firefox. I have cleared cache, checked location settings in Firefox, etc. Some comment Firefox may get the address from my IP, but my IP says its in Marshall, NC where my ISP is. I prefer to use Firefox over Chrome, but its useless to search "near me" in Firefox since it doesn't know where I am.

All Replies (1)

more options

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

You can check the connection settings and check for possible issues with a Proxy or VPN service.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See also:

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.