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Firefox just won't start, but IE starts ok ~ I have uninstalled Firefox and downloaded Firefox and reinstalled, but still won't load ~ no error messages show

  • 2 replies
  • 53 have this problem
  • 7 views
  • Last reply by ljbc01

SRU
SRU
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I have run Firefox with no problems for years, but all of a sudden the last 2 days it just won't load. IE and email works okay. I was able to download Firefox by using IE to get on the internet, but I just can't get Firefix to work. Have rebooted a number of times.

I have run Firefox with no problems for years, but all of a sudden the last 2 days it just won't load. IE and email works okay. I was able to download Firefox by using IE to get on the internet, but I just can't get Firefix to work. Have rebooted a number of times.

All Replies (2)

ljbc01
ljbc01
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I am running XP/Pro SP3. Last Patch Tuesday I installed the latest Microsoft updates. Yesterday I updated Firefox from 3.6.11 to 3.6.12. Since then I have been unable to start Firefox.

Using the desktop icon, using the start menu icon, double clicking firefox.exe all do nothing - a slight flurry of activity and then nothing.

There are no reports in Event Viewer relating to Firefox.

As reported by another, Internet Explorer works.

I just installed 3.6.11 over top of 3.6.12 and Firefox works again.

Since I would rather have the security updates of 3.6.12, I hope you can get to the bottom of this soon.

Thanks Lloyd

ljbc01
ljbc01
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Good news - Version 3.6.13 appears to have resolved the problem on my system.

I am up-to-date again. Good work support team

Lloyd