Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why won't my HP Simplepass fingerprint password no longer works since I upgraded to 4.0?

  • 1 reply
  • 24 have this problem
  • 1 view
  • Last reply by TonyE

jacqueloo
jacqueloo
more options

HP Help says to do this: Click Tools, Add-ons on the Firefox menu bar, select the HP SimplePass Identity Protection Add-on and click Enable. However, there are no results available for this add-on. Windows 7

HP Help says to do this: Click Tools, Add-ons on the Firefox menu bar, select the HP SimplePass Identity Protection Add-on and click Enable. However, there are no results available for this add-on. Windows 7

All Replies (1)

TonyE
TonyE
  • Moderator
more options

The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388