Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

download won't finish; 79%

  • 1 reply
  • 4 have this problem
  • 6 views
  • Last reply by cor-el

carynfraser
carynfraser
more options

I've tried to download firefox for several hours. The download has frozen at 79%. I'm 63. First time I've tried to get on.

I've tried to download firefox for several hours. The download has frozen at 79%. I'm 63. First time I've tried to get on.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you updating Firefox or downloading a file via the right-click context menu "Save Link as" or similar?

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.