Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

On FF 26 and 27, every single new tab has to be loaded twice to display. Reset does NOT work as fix. Safe mode shows no problem. I am not alone. What's up, plea

  • 8 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

On FF 26 and 27, every single new tab has to be loaded twice to display. Reset does NOT work as fix. Safe mode shows no problem. Please either provide a fix or give instructions on how to roll-back. PLEASE do not tell me to reset or try safe mode--the last person who raised this issue was told that THREE times by THREE different FF "experts." S/he must be very frustrated (s/he responded every time that it was no solution).

On FF 26 and 27, every single new tab has to be loaded twice to display. Reset does NOT work as fix. Safe mode shows no problem. Please either provide a fix or give instructions on how to roll-back. PLEASE do not tell me to reset or try safe mode--the last person who raised this issue was told that THREE times by THREE different FF "experts." S/he must be very frustrated (s/he responded every time that it was no solution).

All Replies (8)

more options

every single new tab has to be loaded twice to display

What do you see if you load it once?

more options

A blank screen/page and the loading circle spinning and the word "connecting. . . " or the page's title next to the loading icon in the tab field

more options

how is it going when you create a new profile?

Profile Manager - Create, remove or switch Firefox profiles

more options

Are you having similar problem from other browsers in the same pc?

more options

Nope. I did try that. Chrome and Safari and IE (from which I had to brush cobwebs) all load new tabs without hanging/needing a second click. That's the odd part, on the second try, it almost always succeeds

more options

Hello,


If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article (especially the "Test for faulty extensions" part)to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

more options

thanks for the reply. I've been at work away from primary PC. I did however try disabling all extensions before contacting mozilla. That was not it

more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.