Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

In gmail, clicking "show trimmed content" crashes firefox

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by kal9988

kal9988
kal9988
more options

In Gmail, when there's a long thread of conversation, and I click on "show trimmed content," the Firefox window turns white and Windows says "program is not responding." I have to force quit and restart Firefox. Can someone please help me?

In Gmail, when there's a long thread of conversation, and I click on "show trimmed content," the Firefox window turns white and Windows says "program is not responding." I have to force quit and restart Firefox. Can someone please help me?

All Replies (2)

carbohydrates
carbohydrates
more options

Does your computer have enough RAM to handle opening the full conversation?

Try opening Firefox in Safe Mode to disable all addons, and try again. If it is a problem with one of your addons, it will work in safe mode.

kal9988
kal9988 Question owner
more options

I have 16 GB RAM, and I have no Firefox addons. Yet every time I clicked on the "trimmed content" button when there is a long string of emails, FIrefox freezes, and the "This program is not responding" box pops up.