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firefox sync not working

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by albert.llg

albert.llg
albert.llg
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suddently firefox sync not working. I reloged to my sync account and nothing.

Here is part of the final log with that error: 1521558470800 Services.Common.TokenServerClient DEBUG Got token response: 200 1521558470800 Services.Common.RESTResponse TRACE Processing response headers. 1521558470800 Services.Common.TokenServerClient DEBUG Successful token response 1521558470800 Sync.BrowserIDManager DEBUG Successfully got a sync token 1521558470800 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-516-us-west-2.sync.services.mozilla.com/1.5/88617978/ 1521558470802 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1521558470802 Sync.BrowserIDManager DEBUG Cluster value = https://sync-516-us-west-2.sync.services.mozilla.com/1.5/88617978/ 1521558470804 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1521558470804 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1521558470804 Sync.ErrorHandler ERROR Sync encountered a login error 1521558470804 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1521558470806 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1521558470806 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:845:15) JS Stack trace: onNotify@service.js:845:15 1521558470808 Sync.Service DEBUG Not syncing: login returned false.

Any help?

suddently firefox sync not working. I reloged to my sync account and nothing. Here is part of the final log with that error: 1521558470800 Services.Common.TokenServerClient DEBUG Got token response: 200 1521558470800 Services.Common.RESTResponse TRACE Processing response headers. 1521558470800 Services.Common.TokenServerClient DEBUG Successful token response 1521558470800 Sync.BrowserIDManager DEBUG Successfully got a sync token 1521558470800 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-516-us-west-2.sync.services.mozilla.com/1.5/88617978/ 1521558470802 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1521558470802 Sync.BrowserIDManager DEBUG Cluster value = https://sync-516-us-west-2.sync.services.mozilla.com/1.5/88617978/ 1521558470804 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1521558470804 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1521558470804 Sync.ErrorHandler ERROR Sync encountered a login error 1521558470804 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1521558470806 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1521558470806 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:845:15) JS Stack trace: onNotify@service.js:845:15 1521558470808 Sync.Service DEBUG Not syncing: login returned false. Any help?

Modified by albert.llg

Chosen solution

Hi, you make no reference to another device. So It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data. https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer#w_connect-additional-devices-to-sync_

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All Replies (2)

Shadow110
Shadow110
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Chosen Solution

Hi, you make no reference to another device. So It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data. https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer#w_connect-additional-devices-to-sync_

albert.llg
albert.llg Question owner
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Hi,

I'm using firefox sync with 3 pc's, and android device, all of them stoped sync since 12/03/2018 don't know why.

Maybe theres a problem with sync servers?

I'm not using as a backup, I use with 3 pc's, and all of them stoped sync.

I relogged in one device but is still not working, always shows a log error

You need full log?

Thanks

Modified by albert.llg