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got error frequently from firefox sync

  • 3 replies
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  • Last reply by Shadow110

orbitalz
orbitalz
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Hello everyone

I've got a lot of sync errors. try to disconnect from sync and reconnect but won't do any good. it's happened for more than 7 days. Any advice? below is the recent 2 logs

1532500176450 Sync.LogManager DEBUG Flushing file log 1532500176475 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1532500176476 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 2152398878 1532500176476 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1532500176476 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]"} 1532500176993 Sync.LogManager DEBUG Log cleanup threshold time: 1531636176993 1532500177188 Sync.LogManager DEBUG Done deleting files. 1532500209314 Sync.Service DEBUG User-Agent: Firefox/62.0 (Windows NT 10.0; Win64; x64) FxSync/1.64.0.20180719140244.desktop 1532500209314 Sync.Service INFO Starting sync at 2018-07-25 08:30:09 in browser session GAK3GNThINuy 1532500209318 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1532500209321 Sync.Status INFO Resetting Status. 1532500209321 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1532500209323 Sync.BrowserIDManager INFO Getting keys 1532500209324 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1532500209324 FirefoxAccounts DEBUG enter getAssertion() 1532500209329 FirefoxAccounts DEBUG got keyPair 1532500209330 FirefoxAccounts DEBUG getCertificateSigned: true true 1532500209332 Services.Common.RESTRequest TRACE local time, offset: 1532500209331, -2990 1532500209334 Services.Common.RESTRequest TRACE hawk auth header: Hawk id=(censored) 1532500209336 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1532500209336 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1532500209336 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1532500209336 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-us,th 1532500209336 Services.Common.RESTRequest DEBUG POST Length: 888 1532500209336 Services.Common.RESTRequest TRACE POST Body: {"publicKey":(censored)"duration":21600000} 1532500209344 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/certificate/sign 1532500209344 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/certificate/sign returned status code 2152398878 1532500209345 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1532500209345 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:437 1532500209345 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 request()@resource://services-common/hawkclient.js:226 1532500209346 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 request()@resource://services-common/hawkclient.js:229 1532500209346 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1532500209346 Services.Common.RESTResponse TRACE Processing response headers. 1532500209346 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:236 1532500209347 Services.Common.RESTResponse TRACE Processing response headers. 1532500209347 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:237 1532500209348 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 _constructError()@resource://services-common/hawkclient.js:118 request()@resource://services-common/hawkclient.js:242 1532500209348 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:119 request()@resource://services-common/hawkclient.js:242 1532500209349 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:120 request()@resource://services-common/hawkclient.js:242 1532500209349 Services.Common.RESTResponse TRACE Processing response headers. 1532500209350 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _constructError()@resource://services-common/hawkclient.js:125 request()@resource://services-common/hawkclient.js:242 1532500209350 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":nul

Hello everyone I've got a lot of sync errors. try to disconnect from sync and reconnect but won't do any good. it's happened for more than 7 days. Any advice? below is the recent 2 logs 1532500176450 Sync.LogManager DEBUG Flushing file log 1532500176475 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1532500176476 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 2152398878 1532500176476 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1532500176476 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]"} 1532500176993 Sync.LogManager DEBUG Log cleanup threshold time: 1531636176993 1532500177188 Sync.LogManager DEBUG Done deleting files. 1532500209314 Sync.Service DEBUG User-Agent: Firefox/62.0 (Windows NT 10.0; Win64; x64) FxSync/1.64.0.20180719140244.desktop 1532500209314 Sync.Service INFO Starting sync at 2018-07-25 08:30:09 in browser session GAK3GNThINuy 1532500209318 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1532500209321 Sync.Status INFO Resetting Status. 1532500209321 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1532500209323 Sync.BrowserIDManager INFO Getting keys 1532500209324 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1532500209324 FirefoxAccounts DEBUG enter getAssertion() 1532500209329 FirefoxAccounts DEBUG got keyPair 1532500209330 FirefoxAccounts DEBUG getCertificateSigned: true true 1532500209332 Services.Common.RESTRequest TRACE local time, offset: 1532500209331, -2990 1532500209334 Services.Common.RESTRequest TRACE hawk auth header: Hawk id=(censored) 1532500209336 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1532500209336 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1532500209336 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1532500209336 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-us,th 1532500209336 Services.Common.RESTRequest DEBUG POST Length: 888 1532500209336 Services.Common.RESTRequest TRACE POST Body: {"publicKey":(censored)"duration":21600000} 1532500209344 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/certificate/sign 1532500209344 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/certificate/sign returned status code 2152398878 1532500209345 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1532500209345 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:437 1532500209345 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 request()@resource://services-common/hawkclient.js:226 1532500209346 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 request()@resource://services-common/hawkclient.js:229 1532500209346 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1532500209346 Services.Common.RESTResponse TRACE Processing response headers. 1532500209346 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:236 1532500209347 Services.Common.RESTResponse TRACE Processing response headers. 1532500209347 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:237 1532500209348 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 _constructError()@resource://services-common/hawkclient.js:118 request()@resource://services-common/hawkclient.js:242 1532500209348 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:119 request()@resource://services-common/hawkclient.js:242 1532500209349 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:120 request()@resource://services-common/hawkclient.js:242 1532500209349 Services.Common.RESTResponse TRACE Processing response headers. 1532500209350 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _constructError()@resource://services-common/hawkclient.js:125 request()@resource://services-common/hawkclient.js:242 1532500209350 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":nul

All Replies (3)

orbitalz
orbitalz Question owner
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"code":null,"errno":null} 1532500209351 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1532500209352 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1532500209353 Sync.BrowserIDManager ERROR Failed to fetch a token for authentication: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209356 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1532500209364 Sync.Resource WARN GET request to https://sync-578-us-west-2.sync.services.mozilla.com/1.5/91805633/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1532500209365 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1532500209365 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1532500209371 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1532500209374 Sync.SyncScheduler DEBUG Sync error count has exceeded 3; enforcing backoff. 1532500209374 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 3421680 ms. 1532500209375 Sync.SyncScheduler DEBUG Next sync in 3421680 ms. (why=client-backoff-schedule) 1532500209379 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

@Log2 1532688768703 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1532723149654 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1532723149711 Sync.Service DEBUG User-Agent: Firefox/62.0 (Windows NT 10.0; Win64; x64) FxSync/1.64.0.20180723144101.desktop 1532723149711 Sync.Service INFO Starting sync at 2018-07-27 22:25:49 in browser session X3YY_D8xSnWO 1532723149712 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1532723149725 Sync.Status INFO Resetting Status. 1532723149725 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1532723149728 Sync.BrowserIDManager INFO Getting keys 1532723149729 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1532723149729 FirefoxAccounts DEBUG enter getAssertion() 1532723149730 FirefoxAccounts DEBUG getCertificateSigned: true true 1532723149733 Services.Common.RESTRequest TRACE local time, offset: 1532723149732, -1460 1532723149734 Services.Common.RESTRequest TRACE hawk auth header: Hawk id=(censored)" 1532723149735 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1532723149735 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1532723149735 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1532723149735 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-us,th 1532723149735 Services.Common.RESTRequest DEBUG POST Length: 888 1532723149735 Services.Common.RESTRequest TRACE POST Body: {"publicKey":(censored)},"duration":21600000} 1532723150298 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/certificate/sign 1532723150298 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/certificate/sign returned status code 2152398878 1532723150299 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1532723150299 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:437 1532723150299 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 request()@resource://services-common/hawkclient.js:226 1532723150300 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 request()@resource://services-common/hawkclient.js:229 1532723150300 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1532723150300 Services.Common.RESTResponse TRACE Processing response headers. 1532723150300 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:236 1532723150301 Services.Common.RESTResponse TRACE Processing response headers. 1532723150301 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:237

Modified by orbitalz

orbitalz
orbitalz Question owner
more options

(continued) 1532723150301 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 _constructError()@resource://services-common/hawkclient.js:118 request()@resource://services-common/hawkclient.js:242 1532723150302 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:119 request()@resource://services-common/hawkclient.js:242 1532723150302 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:120 request()@resource://services-common/hawkclient.js:242 1532723150302 Services.Common.RESTResponse TRACE Processing response headers. 1532723150302 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _constructError()@resource://services-common/hawkclient.js:125 request()@resource://services-common/hawkclient.js:242 1532723150303 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532723150303 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532723150303 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532723150303 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1532723150303 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1532723150304 Sync.BrowserIDManager ERROR Failed to fetch a token for authentication: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532723150310 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1532723150310 FirefoxAccounts DEBUG getOAuthToken enter 1532723150313 FirefoxAccounts TRACE getCachedToken returning cached token 1532723150313 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1532723150313 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1532723150313 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1532723150313 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1532723150313 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "8f27b6f8151aa77d542b721b40d339eec28ca4db-gzip" 1532723150545 Sync.Resource WARN GET request to https://sync-578-us-west-2.sync.services.mozilla.com/1.5/91805633/info/collections?v=1.64.0 failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1532723150546 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1532723150546 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1532723150546 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1532723150548 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1532723150555 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

Modified by orbitalz

Shadow110
Shadow110
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Hi, you posted your way now do what is done for large posts please it is also easier to read.

You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply. 

https://pastebin.mozilla.org/