Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

People reply to my emails to the wrong address

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by sfhowes

andersmusiker
andersmusiker
more options

I have a personal gmail-account as well as a company email through G-suite (also a google solution).

When people hit reply to my company email, the answer is sent to my personal email. Any ideas of how to avoid this?

Both my mail accounts use servername imap.gmail.com and port 993

Thanks a lot!

I have a personal gmail-account as well as a company email through G-suite (also a google solution). When people hit reply to my company email, the answer is sent to my personal email. Any ideas of how to avoid this? Both my mail accounts use servername imap.gmail.com and port 993 Thanks a lot!

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If you send mail from your company account, but through the smtp server with the personal account's credentials, gmail will automatically switch the sending address so recipients see the message as being sent from the personal address. Tools/Account Settings, select an account in the left pane, then click Edit SMTP Server in the lower right pane. Does the User Name of the smtp match that of the selected account? If not, select a different server in the Outgoing Server (SMTP) drop-down. Multiple account may use the same server, i.e. imap.gmail.com or smtp.gmail.com, but have different User Names and passwords. If it's necessary to create extra smtp servers, select Outgoing Server (SMTP) at the bottom of the left pane of Account Settings.