We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

not able to retrieve any data after a reset

  • 3 replies
  • 1 has this problem
  • 19 views
  • Last reply by FredMcD

more options

not able to retrieve any data after a OS reset, already tried syncing. I have lost all the bookmarks of over 10 years and saved passwords. Please help.

not able to retrieve any data after a OS reset, already tried syncing. I have lost all the bookmarks of over 10 years and saved passwords. Please help.

All Replies (3)

more options

During the system reset, did you select to save your data?

Look in your user folder for: Windows.old Your saved data should be here.

more options

unfortunately there's no such folder. I was under the impression that the firefox data gets sync automatically

more options

Sync is meant only to share data. Not as a backup. Too many things can go wrong.

Are you synced to anything? Does it still have its data?

Step 1; Delete the old sync account. Step 2: Create a new sync account using the device that has the data. Step 3: For safety, turn off sync on that device. Step 4: Sync your other device(s). Did it work?


Back up and restore information in Firefox profiles {web link} I use a Legacy add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.