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  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by sfhowes

Joan Merriam
Joan Merriam
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I turned on 2-step verification for my Google account yesterday (I have Gmail, using Thunderbird), then when I went to check my incoming mail on T'bird this morning, got an error message that an application-specific password was needed. I went through the steps to get one, pasted it into T'bird's Passwords list in "Preferences," and all was fine. Except that now, even though there's a folder with all my account info, that account isn't listed at all under "Passwords." Hence, I can't log in. Can someone help me figure this out?

I turned on 2-step verification for my Google account yesterday (I have Gmail, using Thunderbird), then when I went to check my incoming mail on T'bird this morning, got an error message that an application-specific password was needed. I went through the steps to get one, pasted it into T'bird's Passwords list in "Preferences," and all was fine. Except that now, even though there's a folder with all my account info, that account isn't listed at all under "Passwords." Hence, I can't log in. Can someone help me figure this out?

Chosen solution

If the authentication on the incoming and outgoing is OAuth2, you shouldn't need an app password even if two-step is set on the account, but if it's done after the account is already set up in TB, you might have to reset the OAuth token by removing passwords/tokens from Saved Passwords in Preferences, restart TB, and enter the account password in the OAuth window to allow access.

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All Replies (2)

Stans
Stans
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What happens when you click Get Messages? Does it throw an error, does it ask for a password repeatedly or does it do nothing at all?

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

If the authentication on the incoming and outgoing is OAuth2, you shouldn't need an app password even if two-step is set on the account, but if it's done after the account is already set up in TB, you might have to reset the OAuth token by removing passwords/tokens from Saved Passwords in Preferences, restart TB, and enter the account password in the OAuth window to allow access.