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Email download problem

  • 6 replies
  • 0 have this problem
  • 8 views
  • Last reply by sfhowes

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Been using ThunderBird for many years to access my ATT email account ( [edited] @pacbell.net), but for the last three days it won't allow ThunderBird to access it and download emails. Have reloaded T-Bird, Changed passwords,, etc. but no good. Called ATT twice and they say since I can download from ATT sites it's T-Bird that's the problem....why after this many years???

Tom Sailers [email removed from public]

Been using ThunderBird for many years to access my ATT email account ( [edited] @pacbell.net), but for the last three days it won't allow ThunderBird to access it and download emails. Have reloaded T-Bird, Changed passwords,, etc. but no good. Called ATT twice and they say since I can download from ATT sites it's T-Bird that's the problem....why after this many years??? Tom Sailers [email removed from public]

Modified by James

All Replies (6)

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By "reloaded T-Bird", do you mean you uninstalled and reinstalled it? What exactly happens when you check for messages? Are you getting any error messages?

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Completely uninstalled T-Bird and re-installed latest version, but still get same error message when tying to download email:

"Sending of password for user [edited] @pacbell.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later."

Email setting checked and are correct, can get email at common.att.com

Tom

Modified by James

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Instead of the account password, you must use a secure mail key in TB.

https://www.att.com/support/article/dsl-high-speed/KM1010523/

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Didn't work as I don't have a clue what that very long special password key was. Tried everything, and nothing works: reloaded T-Bird, obtained several new passwords from ATT and hat didn't work with T-Bird, but work on common.att.com email. Still get this Error Message

Sending of password for user [edited] @pacbell.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later.

When that's hit I get message to:

RETRY - ENTER PASSWORD - CANCEL

Retry doesn't work, new password doesn't work,and only Cancel takes me out.


Don't ahve a clus what to do next.


Tom

Modified by James

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tsailers, this is a community support forum and not some sort of private ticket or chat system so you should not post your full email in public.

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It's only going to work with a secure mail key. Follow the instructions here:

https://www.att.com/support/article/email-support/KM1240308