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2FA setup - backup code not accepted

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by marcelou

marcelou
marcelou
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Hi lovely People, I try to setup 2FA on accounts.firefox.com with Authy on Android. In Step 1 the code generated from Authy is accepted.

But then, in step 3, when I try to paste in the just in step 2 provided backup activation code, it tells me it's wrong. Am I stupid? I just copied that key from step 2 ... I tried it many times now. Checked if my clipboard is working as expected, tried to delete the spaces in between... I used FF Standard and FF Developer Edition. My Authy is working elsewhere.

Any help? I searched the Forum, found some relating questions, but they never get answered. No one having the same issue?

Hi lovely People, I try to setup 2FA on accounts.firefox.com with Authy on Android. In Step 1 the code generated from Authy is accepted. But then, in step 3, when I try to paste in the just in step 2 provided backup activation code, it tells me it's wrong. Am I stupid? I just copied that key from step 2 ... I tried it many times now. Checked if my clipboard is working as expected, tried to delete the spaces in between... I used FF Standard and FF Developer Edition. My Authy is working elsewhere. Any help? I searched the Forum, found some relating questions, but they never get answered. No one having the same issue?
Attached screenshots

Modified by marcelou

Chosen solution

You only need one 10-byte code of the many recovery codes you have saved.

Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You only need one 10-byte code of the many recovery codes you have saved.

marcelou
marcelou Question owner
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Ohhh yes! Thank you very much :)