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unable to access my xfinity/comcast email on firefox

  • 4 replies
  • 2 have this problem
  • 7 views
  • Last reply by jonzn4SUSE

pbeechen
pbeechen
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Been using firefox for 10 years to access xfinity/comcast email and suddenly can't do it. Keep getting error message "An error occurred during a connection to oauth.xfinity.com PR_CONNECT_RESET_ERROR". I've switched to Microsoft Edge for the time being but would appreciate getting back to Firefox if possible. Any help would be appreciated.

Been using firefox for 10 years to access xfinity/comcast email and suddenly can't do it. Keep getting error message "An error occurred during a connection to oauth.xfinity.com PR_CONNECT_RESET_ERROR". I've switched to Microsoft Edge for the time being but would appreciate getting back to Firefox if possible. Any help would be appreciated.

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Are you using Kaspersky? https://forum.kaspersky.com/topic/getting-pr_connect_reset_error-in-firefox-when-using-kaspersky-total-security-28248/

jonzn4SUSE
jonzn4SUSE
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I just had a wee bit of an issue getting to my inbox because the url has changed, but all is well. see screenshot https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX

resdreich
resdreich
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Hi. The Xfinity link you provided gets me the same error. I am not using kapersky security.

Thanks for your response.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Okay. How about this one. https://xfinityconnect.email.comcast.net/ Did you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search Try to Clear all items for a single site https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions Are you using anything besides Windows Defender? Are you running a Pro version of Windows? If so, try this option or any VM app to test. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Here's something to look at. https://kinsta.com/knowledgebase/pr_connect_reset_error/

Modified by jonzn4SUSE