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I cannot download emails into thunderbird

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by david

morgandavid33
morgandavid33
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Until the 9th of april I had no problem since then I keep on getting the message: login to server imap.tools.sky.com user namemorgandavid33@sky.com failed 

retry or enter new password.

I contacted sky and I did change my password on their advice and I still cannot login. How do I get thunderbird to accept this new password. Or is there another issue with logging in?

The Sky.com email is now provided by Yahoo. I can access my emails there but I prefer Thunderbird and have used it for some time now. Thank you for your help.

Until the 9th of april I had no problem since then I keep on getting the message: login to server imap.tools.sky.com user namemorgandavid33@sky.com failed retry or enter new password. I contacted sky and I did change my password on their advice and I still cannot login. How do I get thunderbird to accept this new password. Or is there another issue with logging in? The Sky.com email is now provided by Yahoo. I can access my emails there but I prefer Thunderbird and have used it for some time now. Thank you for your help.

All Replies (1)

david
david
  • Top 10 Contributor
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First, I do not have any special Yahoo knowledge, but this info has helped others and may be the cause of your issue: 

Yahoo requires a different password when using an email client and requires OAUTH2 authentication. This URL may assist: 
  https://help.yahoo.com/kb/SLN15241.html