We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

LOST FOLDERS

ejduffy38
ejduffy38
more options

I did your update today - and LOST ALL MY SAVED FOLDERS!! HELP! I have used Firefox for years - and now lost alot of important information.

Need help ASAP to retrieve

Thanks

Ed Duffy [edited phone# and email from public community support forum]

I did your update today - and LOST ALL MY SAVED FOLDERS!! HELP! I have used Firefox for years - and now lost alot of important information. Need help ASAP to retrieve Thanks Ed Duffy [edited phone# and email from public community support forum]

Modified by James

All Replies (2)

markwarner22
markwarner22
more options

How is saved folders a Firefox browser problem? What do you mean saved folder exactly?

Helpful?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Ed, were they folders in your Firefox bookmarks? If you open the Bookmarks Sidebar (Ctrl+B) and expand the Bookmarks Menu, Bookmarks Toolbar, and Other Bookmarks, can you find them somewhere in the wrong place?

If you meant email folders, is the problem in the Thunderbird email program? There is a separate forum for Thunderbird: https://support.mozilla.org/questions/new/thunderbird/form

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.