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Disappered while running ... reinstalled... won't start

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  • Last reply by philipp

newfhelp
newfhelp
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Firefox was running normally, then just disappeared. Would not open again from icon. Uninstalled and reinstalled. Same situation, no window would open. Running Windows 7 on desktop. Found profile folder, but don't know what is safe to remove. Links on help page point to definitions, but not instructions beyond finding the profile folder.

Firefox was running normally, then just disappeared. Would not open again from icon. Uninstalled and reinstalled. Same situation, no window would open. Running Windows 7 on desktop. Found profile folder, but don't know what is safe to remove. Links on help page point to definitions, but not instructions beyond finding the profile folder.

All Replies (1)

philipp
philipp
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hello, please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware