Firefox turns black when scrolling / crashes
When scrolling, Firefox will at times start to hang up and the entire window turns black. If you wait for a bit it may come back to normal looking, but then when you scroll again it turns black again... I have also noticed that eventually, when this starts, it will crash completely. Rebooting or restarting Firefox usually fixes it for a while, but it always eventually does it again. Not sure how to post crash reports here, have 7 in the last 2 weeks. Thanks
All Replies (10)
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need close and restart Firefox after toggling this setting.
Some users have reported problems with Avast. If the problem continues, try to disable it for a time.
Wouldn't either one of those things cause it to act up at all times? This only happens when I've had the browser open for a while, sometimes a few days, with maybe 5-10 tabs. I rarely reboot the computer and just close it and let it "sleep" at night.
Have you tried starting Firefox in safe mode?
Some recommend shutting down the computer once in a while to let the system do clean up and other things it can't do while running.
You said there was a crash?
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-29053235-c745-4f59-aae3-904a32140711 7/11/2014 12:00 PM bp-ab373e39-261b-401f-8ff2-340c82140709 7/9/2014 12:32 PM bp-41901b07-f1d3-4477-b359-7f7212140707 7/7/2014 12:03 PM bp-670dd87d-9d83-462f-a07f-299d62140705 7/4/2014 10:08 PM bp-9640e1cb-8523-4d72-b1cc-6339c2140630 6/29/2014 8:42 PM
https://crash-stats.mozilla.com/report/index/29053235-c745-4f59-aae3-904a32140711
Related Bugs
977289 RESOLVED WORKSFORME crash in EMPTY: no crashing thread identified 916489 UNCONFIRMED --- Unknown silent crash on startup
https://crash-stats.mozilla.com/report/index/41901b07-f1d3-4477-b359-7f7212140707 reports; OUT OF MEMORY
Total Virtual Memory 2147352576
Available Virtual Memory 263794688
System Memory Use Percentage 68
Available Page File 3036917760
Available Physical Memory 1175359488
OOM Allocation Size 1055883
Related Bugs
986502NEW --- Large OOM in gfxAlphaBoxBlur::Init
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram?esab=a&s=low+memory&r=0&as=s
Firefox uses too much memory (RAM) - How to fix
This article describes how to make Firefox use less memory to make it run faster and prevent crashes.
I assumed it may be a memory issue, although it seems ridiculous that Firefox has issues running on a machine that has 4 GB of memory.