Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

NY Times crossword is blank...???

  • 6 balasan
  • 1 ada masalah ini
  • 15 paparan
  • Balasan terakhir oleh MMcI

MMcI
MMcI
more options

I go to the NY Times website, click on "crossword" and all I then get is a white, blank square. Normally a crossword grid, "The Crossword," the date, and the authors appear, which I click on to access the puzzle. Clicking on the blank square does nothing. Thanks.

I go to the NY Times website, click on "crossword" and all I then get is a white, blank square. Normally a crossword grid, "The Crossword," the date, and the authors appear, which I click on to access the puzzle. Clicking on the blank square does nothing. Thanks.

All Replies (6)

alan_r
alan_r
more options

Suggest you read this Help/FAQ page about crossword subscriptions.

http://www.nytimes.com/content/help/games/crosswords/crosswords.html

http://www.nytimes.com/content/help/games/crosswords/crosswords.html#no-subscription

Diubah oleh alan_r

MMcI
MMcI Pemilik Soalan
more options

Thanks, but that's not the info I need. I have a subscription and have had no problem for over a year. This just started last week. Also, if I use Safari, I don't have this problem. So, I figure it has something to do with Firefox.

MMcI
MMcI Pemilik Soalan
more options

Thanks, again, but I read all of that information when I first subscribed. None of it applies to the issue.

MMcI
MMcI Pemilik Soalan
more options

I'm going to try emailing the Times.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
MMcI
MMcI Pemilik Soalan
more options

The Times got back to me. I had to go to the adblocker and disable it for the NY Times page. That fixed it.

Thanks.