can't send email , won't recognize PW for smtp server
On Sept 13 out of the blue I am unable to send emails from my desk top, up to that point everything was working fine. I can send messages from the affected email address from my IP's web page and I can send from my andriod phone and if I set the STMP Authentication Method to “no Authentication” I can send from the desktop. I have confirmed that all settings and passwords are correct and installed. STMP Server Settings and System Info STMP Server name: smtp.sasktel.net Port : 587 Have tried ports 25 and 1025 and neither worked Connection Security: STARTTLS Authentication Method: Normal Password Thunderbird - version 52.3.0 mail provider - SaskTel ISP - SaskTel operating system - Windows 7 Home Premium, Version 6.1 (Build 7601 : service pak 1), 32Bit
When I try to send a message, I am presented with a message window “Outgoing Server (SMTP) password required” Enter your password for username@sasktel.net on smtp.sasktel.net:. I enter PW and new window “Login Failed”. Options are to retry or renter PW both bring up the same Login failed window. When I hit the cancel, a third window comes up “Send Message Error” Sending of the message failed. An error occurred while sending mail: Could not get password for smtp.sasktel.net. The message was not sent.
All Replies (7)
Translated into TB settings, they recommend smtp.sasktel.net on port 587, STARTTLS security, normal password authentication, and User name = your full address. If you have those settings and it still fails, try deleting all passwords from Tools/Options/Security/Passwords/Saved Passwords, OK, restart TB, and enter the correct password when prompted.
If it worked until recently, make sure there's no 3rd-party security or password program that is interfering with sending mail.
Thks for the input SFhowes, but didn't have any affect. Same result. Checked security programs and can't find any issues there either.
Note that the settings given above also apply to mobile devices such as tablets or phones. Some providers require that using these more-secure settings means that you must use a 'strong' password instead of a 'weak' one that works with non-secure settings. Contact SaskTel to see if this applies to their email system.
Also, if you have multiple accounts in TB, check that the sasktel.net account is set to send on smtp.sasktel.net, not the server for another account or provider. Tools/Account Settings, select the account in the left pane and check Outgoing Server (SMTP) in the right pane
Only have the one account. I'll try changing the password, but up to Sept 13 it was working fine on all devices with the one it has now.
If it worked before, then a possible source of the problem is a security program that updated around the 13th, so you should run in Windows safe mode with networking to see if that's a factor.
OK ran in safe mode and the problem is still there as described. Can confirm that a windows update did in fact take place on Sept 13 the day this problem started so I think it is safe to say that something in those updates has created this problem. Tried to find a place at microsoft to post this problem but couldn't determine where to put it with the amount of options, any suggestions.
You can uninstall the Windows update in Control Panel under Installed Updates, but I rather doubt it will make any difference, unless the update made changes to something like the network adapter.
You say you can send if authentication is not in place, but it fails if you use the recommended password authentication, so perhaps SaskTel has made changes that make their smtp server issue 'Could not get password ...' errors when a password is sent from TB.
Have you tried restarting your modem/router lately?