I have Firefox 8.0 and Windows 7. While Firefox offers to save passwords, when I click on save, nothing happens. Also, my saved passwords do not appear. What can I do?
I get a pop-up asking if I want Firefox to remember password. When I click yes, nothing happens.
Saved passwords - although they are somewhere, they do not appear in in saved passwords. I have the "Remember passwords for sites" box checked in the Options>Security tab. When I click on the Saved Passwords button, the result is an empty list
All Replies (1)
It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.
Rename the files key3.db and signons.sqlite in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.
See:
- "Troubleshooting" in http://kb.mozillazine.org/Password_Manager
- http://kb.mozillazine.org/Profile_folder_-_Firefox.
You can use this button to go to the Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Open Containing Folder