If you can view it via other methods I presume you have an IMAP mail account.

When you say 'it is not working' can you explain a bit more.

• Do you have an IMAP mail account?
• Is it a gmail imap account?

• Can you see folders?
• If a gmail mail account, can you see an 'all Mail' folder?

• If you select a folder can you see emails in a list?
• If yes, what happens when select to see an email?

• when you try to GetMail what happens?
• when you try to Send an email what happens?
• what error messages. if any, do you get?

• Have you got it set up to synchronize or not?

This is a POP email account. I can see everything, all files and buttons. The problem is that when I click on "get mail" either nothing happens or it takes forever to download the mail. Further, when I click on each email it takes a long time to open, it takes a long time to delete, it takes a long time to go to the next email. I have no other problems.

This has always been a POP account, and it has always worked fine, but it's the only account that I have trouble with now. My other two email accounts download quickly through thunderbird. It is not a gmail acct. Sending an email is not a problem. Seeing emails in folders is not a problem. I can go on webmail to retrieve the emails just fine, but that isn't very convenient.

Can you do this:

• Create new folders if necessary.
• Move all emails that are in the Inbox into suitable folders.
• Delete any emails you do not want.
• When Inbox is empty, right click on Inbox and select 'compact'.
• then try Get Mail.

That took care of the problem! Thanks!