Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

If I try to open troubleshooting information, firefox hangs.

  • 3 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

ednamonline
ednamonline
more options

Firefox hangs when I try to open "troubleshooting information" under the help menu. It also hangs on multiple websites. I have reset firefox, uninstalled and re-installed, deleted user.js files, renamed the places.sqlite file, turned off hardware acceleration, and deleted the sessionstore.js file. Nothing works. How do I fix this? I'm running win 8.1.

Firefox hangs when I try to open "troubleshooting information" under the help menu. It also hangs on multiple websites. I have reset firefox, uninstalled and re-installed, deleted user.js files, renamed the places.sqlite file, turned off hardware acceleration, and deleted the sessionstore.js file. Nothing works. How do I fix this? I'm running win 8.1.

Chosen solution

Hello, Thanks for letting us know about your problem. Did you try by creating a new profile? For more instruction on creating a profile, please see this article Profile Manager - Create, remove or switch Firefox profiles

For more instruction to get ride of hanging, please see this article Firefox hangs or is not responding - How to fix.

Hope this solves your problem. Please let us know if this problem can not be solved by above methods. Regards

Read this answer in context 👍 0

All Replies (3)

Safwan Rahman
Safwan Rahman
  • SUMO Warrior
more options

Chosen Solution

Hello, Thanks for letting us know about your problem. Did you try by creating a new profile? For more instruction on creating a profile, please see this article Profile Manager - Create, remove or switch Firefox profiles

For more instruction to get ride of hanging, please see this article Firefox hangs or is not responding - How to fix.

Hope this solves your problem. Please let us know if this problem can not be solved by above methods. Regards

ednamonline
ednamonline Question owner
more options

Actually, I had tried creating a new profile, and it didn't solve the issue. But I found the problem, my computer had (for unknown reasons) deleted the troubleshooting add-on, once it was re-installed, it works fine. I haven't encountered further issues with hangs on websites yet, if I do, I'll be back.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that this can be caused by a problem with prefs or with hardware acceleration in Firefox. You need to close and restart Firefox after toggling the hardware acceleration setting and may have to hold down the Shift key while starting Firefox.

It is possible that a reset carries over the problem, so a completely new profile might be worth a try if it happens again.