In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Enter this;

%APPDATA%\Mozilla\Firefox\Crash Reports\submitted

Copy the last 5-7 Recent File Names in the folder, including the date and time created. Post all the information in the reply box below.

bp-f348ff65-a277-4da8-a46f-9837f2141209 12/9/2014 1:56 PM bp-78feb1f8-d52c-4b55-ad00-40eb82141209 12/9/2014 1:50 PM bp-59ed1637-7014-4b1c-bd6c-4e26a2141209 12/9/2014 12:45 PM bp-1954f0eb-ab3e-411e-bd96-aa9da2141209 12/9/2014 12:19 PM bp-628b7257-04ee-427a-92c6-e43952141209 12/9/2014 12:07 PM bp-53c65f80-dcb2-47bb-a8ef-3fbd42141209 12/8/2014 11:30 PM bp-fbb15f5d-21af-401c-9867-8eee82141209 12/8/2014 10:19 PM bp-33c1b2d3-6afa-40ef-b277-959522141209 12/8/2014 10:11 PM bp-2ccafa24-758e-4216-a66c-c162b2141209 12/8/2014 9:56 PM bp-6ffb540d-ab2f-4180-b78c-865cd2141209 12/8/2014 9:29 PM bp-88f7e6f9-97a0-4ae1-abd3-c46e12141208 12/8/2014 5:35 PM bp-1aafd42c-7bb8-4be1-a9e2-febd92141208 12/8/2014 5:26 PM bp-3765b156-4480-4924-b69d-353ed2141208 12/8/2014 5:25 PM bp-d2cf4977-5131-49f8-b934-ae6182141208 12/8/2014 4:20 PM bp-d89d2223-c48e-4c90-a483-a68cc2141208 12/8/2014 3:52 PM bp-84f0aa68-933c-45f9-ab50-a1ac92141208 12/8/2014 3:32 PM bp-e1bdb4a6-894a-48d6-8fea-95fea2141208 12/8/2014 3:23 PM bp-09b76954-b13d-46b6-95ae-4db432141208 12/8/2014 3:02 PM bp-65c64728-c28d-4568-9118-599b82141208 12/8/2014 2:55 PM bp-0ac941bc-9186-4e4a-a812-6c87a2141208 12/8/2014 2:50 PM bp-1b190a80-75a3-49a1-8f0c-194fb2141208 12/8/2014 2:49 PM bp-f20bae91-342f-45be-a69b-3c22d2141208 12/8/2014 1:55 PM bp-a50d8f2d-f7d0-4eb0-8d84-e97792141208 12/8/2014 4:46 AM bp-ab93b7de-beea-459a-9054-19de32141208 12/8/2014 4:32 AM bp-7fb5cf3f-58bf-4925-9643-e87cf2141208 12/8/2014 1:54 AM bp-6c740f0b-67b6-4eab-85dd-369372141208 12/8/2014 1:54 AM bp-8df634f9-c0fc-49ce-b8b1-b78ff2141208 12/7/2014 11:46 PM bp-28a18f12-2a8b-4b87-81b7-8bdc02141208 12/7/2014 11:35 PM bp-93bb70af-5a1d-4846-b183-ed8142141208 12/7/2014 9:50 PM bp-7af747d8-c56f-477b-ab5e-0a0772141208 12/7/2014 9:29 PM bp-d8ee62c8-a244-4ddf-be4a-ecbf72141208 12/7/2014 7:08 PM bp-eae868c2-7009-4304-a07e-ba6b82141208 12/7/2014 7:08 PM bp-f1ace0be-2584-49dc-b468-04ebe2141208 12/7/2014 6:41 PM bp-5e619988-906b-479d-9016-198b52141207 12/7/2014 5:40 PM bp-21ba1ea4-4f27-452e-8de1-231e92141207 12/7/2014 4:17 PM bp-f6e2dea5-b1d5-4d57-bea8-0d7732141207 12/7/2014 3:20 PM bp-8da35b0d-988e-4a9c-9e2d-1cb142141207 12/7/2014 3:02 AM bp-662ab557-c040-4a5a-9aee-701ea2141207 12/7/2014 12:31 AM bp-6b0e4eb4-aacb-4c2d-a663-d53e32141207 12/7/2014 12:24 AM bp-eb4c82e4-6dcd-4d1f-91a8-1622a2141207 12/6/2014 9:44 PM bp-22a4e6fd-2204-43c0-8f44-184eb2141207 12/6/2014 9:34 PM bp-3af53bdd-9c52-4538-abe6-acf2a2141207 12/6/2014 9:28 PM

These are all of them. I have several crash reports. Some I had all add-ons activated and some I had none as well as in safe mode. Don't know which are which. Thank You.

42 crashes in 3 days? Ouch  :-/

bp-f348ff65-a277-4da8-a46f-9837f2141209 12/9/2014 1:56 PM The crash report flagged these programs;

Rooksbas.DLL = Windows

RapportTanzan340.dll = Rapport Security. Explanations  ?

rapportutil.dll = Rapport@ Trusteer Ltd

WRusr.dll = Webroot SecureAnywhere

RapportGP.dll = Rapport@ Trusteer Ltd

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

For now, disable the Rapport program and contact their tech people.

I looked at some of the other reports, and they show the same problems.

Try to create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  http://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
• https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

What's strange is it happened all of the sudden on Dec 6th. Didn't change, download, or run new anything. I have had it happen in browser safe mode with everything off. I run PC tools spyware scan and Webroot Secure Anywhere daily and have run on top of that Malwarebytes, the adwcleaner, rootkit cleaner software suggested and Microsoft Safety Scanner. Still getting a crash. I'm about ready to backup my bookmarks and completely uninstall Firefox and then reinstall the latest version (which I am using now). Before I go that far, i'm waiting to see if it crashes with all that I've done so far. Thanks for the help. Let you know.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

Thank you for that.

Well. No luck. Thought I had it since nothing happened for 10 min. but then BAM, crash. Sometimes it's right away and other times 10-15 min. After all the scans and checking upgrades and modes nothing seems to work. Looks like a clean uninstall and install is my last resort. If I still get it I'll be looking more into my system. I'll keep you informed. Thanks again for the help.

Yesterday I went ahead and upgraded my graphics drivers and any other drivers that might be needed. Didn't fix anything. I was in Windows Safe Mode for a while and Firefox didn't crash but I wasn't on it a long time. Uninstalling Firefox might not rid me of the situation if it's an outside source. So next I'm going to try and see what my pc is doing at the time of the crash.

Please post any new crash reports

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

I think I found the problem. As pointed out earlier, Rapport Trusteer security by IBM was being flagged. I downloaded an update for that program but still got crashes. I noticed that it has a 'stop Rapport' feature in the startup programs. So I executed that. I have not had a crash in 24 hrs of intermittent use. There is a 'console' that I haven't looked into yet (mainly cause things are running smooth). (last crash report) bp-67b03fc0-ded2-4f2f-a69d-d8e9f2141212 12/12/2014 4:19 PM

Problem is I would like that (and may need it) to go online with my bank. I assume that if I start it back up when banking (i can test it) that Firefox will crash again. Before I uninstall it I'd like to contact Rapport Trusteer and see if there is a fix. Or I suppose for that one website I could use IE.

That crash report is like the others, but this was added;

trf.dll = Rapport (Boost Connect)

Yes, I noticed that. Thank you. Plus thank you to all who responded. Well, I think I've found the problem. It is Rapport Trusteer. No crashes anymore with RT stopped.

That was very good work. Well Done. Please flag your last post as Solved Problem so other will know.