On New Ancestry.com, buttons like print, zoom in or home are blank; in Chrome the same buttons show proper images. Can this be fixed?
The navigation buttons in the revamped Ancestry.com website are non functioning! They show as little blank rectangles on any given screen. In the Chrome browser, they appear as little images (such as a printer, a + or a - to zoom in or out, a little house for Home person). In Chrome, you can hover over the navigation button and text appears telling you what the button is. Hovering over the button in Firefox does nothing. This makes Ancestry.com unusable in Firefox -- you have to virtually hunt and peck for the navigation button you might need to use. If this can't be fixed, I'll have to go back to Chrome even though I prefer using the Firefox browser. Can Firefox fix this problem for its Ancestry.com users? Thanks!
Chosen solution
Can you attach a screenshot?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
- Use a compressed image type like PNG or JPG to save the screenshot
- Make sure that you do not exceed the maximum size of 1 MB
Missing icons are usually supplied by a font that is downloaded from the server (@font-face) as you might see by little boxes that show the hex code of the characters instead. If you have a font installed that covers this Unicode range then you may see a real (CJK) character and not the little box with the CSS code.
Make sure that you allow pages to choose their own fonts.
- Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"
You can check the gfx.downloadable_fonts.enabled pref on the about:config page and make sure that it is set to true (if necessary double-click the line to toggle its value to true).
Read this answer in context 👍 2All Replies (3)
Chosen Solution
Can you attach a screenshot?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
- Use a compressed image type like PNG or JPG to save the screenshot
- Make sure that you do not exceed the maximum size of 1 MB
Missing icons are usually supplied by a font that is downloaded from the server (@font-face) as you might see by little boxes that show the hex code of the characters instead. If you have a font installed that covers this Unicode range then you may see a real (CJK) character and not the little box with the CSS code.
Make sure that you allow pages to choose their own fonts.
- Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"
You can check the gfx.downloadable_fonts.enabled pref on the about:config page and make sure that it is set to true (if necessary double-click the line to toggle its value to true).
Genius! Thank you so much - I believe the problem is solved. I went in and checked the "allow pages to choose their own fonts" as suggested and all of the little picture navigation buttons appeared!! Now I can stay with my preferred Firefox browser -- thanks again!
Pat
You're welcome Pat.