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Password/username problem no reset being emailed after requesting.

  • 2 replies
  • 2 have this problem
  • 8 views
  • Last reply by cor-el

jsm3
jsm3
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I know my password to sign into Mozilla Firefox is correct. I keep getting incorrect username or password message. I have requested a password reset be sent to my e-mail several times from several devices but still nothing has been sent. How can I get into my account? Thank you

I know my password to sign into Mozilla Firefox is correct. I keep getting incorrect username or password message. I have requested a password reset be sent to my e-mail several times from several devices but still nothing has been sent. How can I get into my account? Thank you

Chosen solution

Such e-mail is always sent to the address on file with the web site.

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors

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All Replies (2)

FredMcD
FredMcD
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Chosen Solution

Such e-mail is always sent to the address on file with the web site.

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"