We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Messages marked as "not junk" revert to "junk."

  • 3 replies
  • 2 have this problem
  • 11 views
  • Last reply by Zenos

DigDaddyDon
DigDaddyDon
more options

Trying to train Thunderbird adaptive junk mail filter. When I mark messages as not junk, they quickly revert to being identified as junk. Continues even when I add senders to my address book. Was not able to find account settings under tools, as directed in help article, but did find it under options. Problem persists even after I changed and checked both global and account-specific junk settings, and now persists even after I turned off adaptive junk mail! Thanks for any help. right now T-bird is over-identifying junk mail.

Trying to train Thunderbird adaptive junk mail filter. When I mark messages as not junk, they quickly revert to being identified as junk. Continues even when I add senders to my address book. Was not able to find account settings under tools, as directed in help article, but did find it under options. Problem persists even after I changed and checked both global and account-specific junk settings, and now persists even after I turned off adaptive junk mail! Thanks for any help. right now T-bird is over-identifying junk mail.

All Replies (3)

user01229325
user01229325
more options

Who is your email provider? If is one of the numerous version of Microsoft then you might read this. https://mail.live.com/mail/junkemail.aspx

DigDaddyDon
DigDaddyDon Question owner
more options

Thanks for the suggestion. I am using T-bird for my Yahoo mail.

Zenos
Zenos
more options

Try moving the message to a different account; I use the Inbox under Local Folders. Then I think you'll find that whatever junk status you give will "take".