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can receive emails, but can't send emails. gets hung up trying to connect to mobile.charter.net

johnloehmann
johnloehmann
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I can receive emails, but can't send them. I use thunderbird and the outgoing mail gets hung up trying to connect to my outgoing internet server: mobile.charter.net. After 20-25 seconds I get an error message that states that the connection timed out. I checked the settings for the outgoing server and it is correct. (http://www.spectrum.net/support/internet/email-settings/#/desktop-email-settings) I've changed the outgoing port to 587. Still no dice. The only significant (?) change is that I'm now at a different geographical location and thereby a different internet connection i.e. Optimum vs Spectrum, but does that really make a difference?

I can receive emails, but can't send them. I use thunderbird and the outgoing mail gets hung up trying to connect to my outgoing internet server: mobile.charter.net. After 20-25 seconds I get an error message that states that the connection timed out. I checked the settings for the outgoing server and it is correct. (http://www.spectrum.net/support/internet/email-settings/#/desktop-email-settings) I've changed the outgoing port to 587. Still no dice. The only significant (?) change is that I'm now at a different geographical location and thereby a different internet connection i.e. Optimum vs Spectrum, but does that really make a difference?

Chosen solution

Try mobile.charter.net on port 587, SSL/TLS connection security, normal password authentication, and User name = full email address.

I would also use mobile.charter.net for the incoming IMAP server on port 993, SSL/TLS connection security, normal password authentication, and User name = full email address.

https://support.mozilla.org/en-US/questions/1158643

Read this answer in context 👍 0

All Replies (5)

christ1
christ1
  • Top 25 Contributor
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

johnloehmann
johnloehmann Question owner
more options

Application Basics 

   Name: Thunderbird
   Version: 52.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20171004092449
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) imap.CHARTER.NET:143, plain, passwordCleartext
     OUTGOING: , mobile.charter.net:587, plain, none, true

   account4:
     INCOMING: account4, , (imap) imap.charter.net:143, plain, passwordCleartext
     OUTGOING: , mobile.charter.net:587, plain, none, true

 Crash Reports

 Extensions
   Lightning, 5.4.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.4.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 1b682232-f621-4627-a629-5f5d3a83c80
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1508268676
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     plugins.update.notifyUser: true
     print.print_printer: hp deskjet 5600 series (HPA)
     print.printer_hp_deskjet_5600_series_(HPA).print_bgcolor: false
     print.printer_hp_deskjet_5600_series_(HPA).print_bgimages: false
     print.printer_hp_deskjet_5600_series_(HPA).print_command:
     print.printer_hp_deskjet_5600_series_(HPA).print_downloadfonts: false
     print.printer_hp_deskjet_5600_series_(HPA).print_edge_bottom: 0
     print.printer_hp_deskjet_5600_series_(HPA).print_edge_left: 0
     print.printer_hp_deskjet_5600_series_(HPA).print_edge_right: 0
     print.printer_hp_deskjet_5600_series_(HPA).print_edge_top: 0
     print.printer_hp_deskjet_5600_series_(HPA).print_evenpages: true
     print.printer_hp_deskjet_5600_series_(HPA).print_footercenter:
     print.printer_hp_deskjet_5600_series_(HPA).print_footerleft: &PT
     print.printer_hp_deskjet_5600_series_(HPA).print_footerright: &D
     print.printer_hp_deskjet_5600_series_(HPA).print_headercenter:
     print.printer_hp_deskjet_5600_series_(HPA).print_headerleft: &T
     print.printer_hp_deskjet_5600_series_(HPA).print_headerright: &U
     print.printer_hp_deskjet_5600_series_(HPA).print_in_color: true
     print.printer_hp_deskjet_5600_series_(HPA).print_margin_bottom: 0.5
     print.printer_hp_deskjet_5600_series_(HPA).print_margin_left: 0.5
     print.printer_hp_deskjet_5600_series_(HPA).print_margin_right: 0.5
     print.printer_hp_deskjet_5600_series_(HPA).print_margin_top: 0.5
     print.printer_hp_deskjet_5600_series_(HPA).print_oddpages: true
     print.printer_hp_deskjet_5600_series_(HPA).print_orientation: 0
     print.printer_hp_deskjet_5600_series_(HPA).print_pagedelay: 500
     print.printer_hp_deskjet_5600_series_(HPA).print_paper_data: 1
     print.printer_hp_deskjet_5600_series_(HPA).print_paper_height: 11.00
     print.printer_hp_deskjet_5600_series_(HPA).print_paper_size_type: 0
     print.printer_hp_deskjet_5600_series_(HPA).print_paper_size_unit: 0
     print.printer_hp_deskjet_5600_series_(HPA).print_paper_width: 8.50
     print.printer_hp_deskjet_5600_series_(HPA).print_reversed: false
     print.printer_hp_deskjet_5600_series_(HPA).print_scaling: 1.00
     print.printer_hp_deskjet_5600_series_(HPA).print_shrink_to_fit: true
     print.printer_hp_deskjet_5600_series_(HPA).print_to_file: false
     print.printer_hp_deskjet_5600_series_(HPA).print_unwriteable_margin_bottom: 0
     print.printer_hp_deskjet_5600_series_(HPA).print_unwriteable_margin_left: 0
     print.printer_hp_deskjet_5600_series_(HPA).print_unwriteable_margin_right: 0
     print.printer_hp_deskjet_5600_series_(HPA).print_unwriteable_margin_top: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_bgcolor: false
     print.printer_HP_Officejet_Pro_8100_(Network).print_bgimages: false
     print.printer_HP_Officejet_Pro_8100_(Network).print_colorspace:
     print.printer_HP_Officejet_Pro_8100_(Network).print_command:
     print.printer_HP_Officejet_Pro_8100_(Network).print_downloadfonts: false
     print.printer_HP_Officejet_Pro_8100_(Network).print_duplex: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_edge_bottom: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_edge_left: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_edge_right: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_edge_top: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_evenpages: true
     print.printer_HP_Officejet_Pro_8100_(Network).print_footercenter:
     print.printer_HP_Officejet_Pro_8100_(Network).print_footerleft: &PT
     print.printer_HP_Officejet_Pro_8100_(Network).print_footerright: &D
     print.printer_HP_Officejet_Pro_8100_(Network).print_headercenter:
     print.printer_HP_Officejet_Pro_8100_(Network).print_headerleft: &T
     print.printer_HP_Officejet_Pro_8100_(Network).print_headerright: &U
     print.printer_HP_Officejet_Pro_8100_(Network).print_in_color: true
     print.printer_HP_Officejet_Pro_8100_(Network).print_margin_bottom: 0.5
     print.printer_HP_Officejet_Pro_8100_(Network).print_margin_left: 0.5
     print.printer_HP_Officejet_Pro_8100_(Network).print_margin_right: 0.5
     print.printer_HP_Officejet_Pro_8100_(Network).print_margin_top: 0.5
     print.printer_HP_Officejet_Pro_8100_(Network).print_oddpages: true
     print.printer_HP_Officejet_Pro_8100_(Network).print_orientation: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_page_delay: 50
     print.printer_HP_Officejet_Pro_8100_(Network).print_paper_data: 1
     print.printer_HP_Officejet_Pro_8100_(Network).print_paper_height: 11.00
     print.printer_HP_Officejet_Pro_8100_(Network).print_paper_name:
     print.printer_HP_Officejet_Pro_8100_(Network).print_paper_size_type: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_paper_size_unit: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_paper_width: 8.50
     print.printer_HP_Officejet_Pro_8100_(Network).print_plex_name:
     print.printer_HP_Officejet_Pro_8100_(Network).print_resolution: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_resolution_name:
     print.printer_HP_Officejet_Pro_8100_(Network).print_reversed: false
     print.printer_HP_Officejet_Pro_8100_(Network).print_scaling: 1.00
     print.printer_HP_Officejet_Pro_8100_(Network).print_shrink_to_fit: true
     print.printer_HP_Officejet_Pro_8100_(Network).print_to_file: false
     print.printer_HP_Officejet_Pro_8100_(Network).print_unwriteable_margin_bottom: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_unwriteable_margin_left: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_unwriteable_margin_right: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_unwriteable_margin_top: 0
     security.sandbox.content.tempDirSuffix: {9808faf0-fcb8-4dac-af3e-2df740f535c7}

 Graphics

     GPU #1
     Description: NVIDIA GeForce GTX 960
     Vendor ID: 0x10de
     Device ID: 0x1401
     RAM: 4096
     Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 10.18.13.6472
     Driver Date: 3-21-2016
johnloehmann
johnloehmann Question owner
more options

Driver Date: 3-21-2016 

     Features
     Direct2D: false
     DirectWrite: true (6.2.9200.22164)
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 960 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAc
sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Try mobile.charter.net on port 587, SSL/TLS connection security, normal password authentication, and User name = full email address.

I would also use mobile.charter.net for the incoming IMAP server on port 993, SSL/TLS connection security, normal password authentication, and User name = full email address.

https://support.mozilla.org/en-US/questions/1158643

johnloehmann
johnloehmann Question owner
more options

Look'in good BIlly Ray, feel'in good Louis!! Thanks for the help people, peace and harmony have returned to the valley.