Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox crashes when popup exception button clicked

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Charles8
Charles8
more options

When trying to add a site to the exception list firefox crashes as soon popup exception button clicked!

The browser simply freezes, no error message, its just stuck. Only way to recover, force close firefox.

The issue even occurs when Firefox freshly opened.

When trying to add a site to the exception list firefox crashes as soon popup exception button clicked! The browser simply freezes, no error message, its just stuck. Only way to recover, force close firefox. The issue even occurs when Firefox freshly opened.

All Replies (3)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Charles8
Charles8 Question owner
more options

Hi, thanks for the advise, unfortunatly the shift key option does not work in Linux (in my version at least) I had to use

firefox -safe-mode

from a shell, anyway no that makes no difference, the shell did however report multiple errors:

Many of:

(firefox:29827): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

and

(/usr/lib/firefox/firefox:30057): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:30057): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed Killed

FredMcD
FredMcD
more options

I called for more help.