We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When you do a refresh, it does not save your passwords like it says. What now?

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by TyDraniu

more options

I did a Firefox refresh and it clearly says - If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs. This is not true. None of my passwords were saved. Now I have to re-login to all the websites I had saved. Not happy at all. Shouldn't make statements that are not true. I have tried to find them but they just are not there.

I did a Firefox refresh and it clearly says - If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs. This is not true. None of my passwords were saved. Now I have to re-login to all the websites I had saved. Not happy at all. Shouldn't make statements that are not true. I have tried to find them but they just are not there.

Modified by immortalcryz

All Replies (3)

more options

Is "re-login" means that the Password Manager was empty? Or that the passwords was there, but you had to click the Login button on every site?

more options

Yes the password manager was completely empty. It asked me to save new password on every site because firefox didn't save them.

more options

Sometimes that happens. See [/questions/1181868] to recover those passwords.