send button grade out after upgrade to latest version 91
greetings all, I have just updated to Thunderbird 91.1.2 64-bit version and everything seemed to be going perfectly.
I can receive emails no problem but if I press reply the send button is grayed out completely and can't be selected.
The same happens if I compose a new message, the send button is completely greyed out.
As this is a business it makes it really difficult. I have uninstalled Thunderbird and reinstalled it again with the exact same consequences.
to make matters worse a couple of times when trying to write a new message the send button is not grayed out and is active but pressing the button does absolutely nothing. I read somewhere it is something to do with dictionaries so I installed the Australian dictionary without any change to the program and the way it is working.
I am also noticing when looking at the inbox that both the from address and the to address are also not populated and the subject line remains the same if I select 2 or 3 different emails ?
After 20+ years with Thunderbird I'm getting a bit stressed out.
Needing help please !
Chosen solution
addresses are valid
restarted Thunderbird from help menu in troubleshooting mode and it did not help the problem.
Read this answer in context 👍 0All Replies (5)
I just closed and restarted Thunderbird a few times and got the following crash report message...
Accessibility: Active
AccessibilityInProcClient: 0x400
AdapterDeviceID: 0x3e98
AdapterDriverVersion: 27.20.100.9664
AdapterSubsysID: 09341028
AdapterVendorID: 0x8086
Add-ons: mailmerge%40example.net:8.1.0,tbsortfolders%40xulforum.org:2.1.0,%7B786abda0-fd14-d247-bf69-38b2fc18491b%7D:3.0.0,%7B8845E3B3-E8FB-40E2-95E9-EC40294818C4%7D:4.1,previous-colors%40alkatrazstudio.net:1.2,EditMailSubject%40jcp.convenant:5.1,simplemailredirection%40ggbs.de:1.18,shrunked%40darktrojan.net:5.0.2,%7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.5.2b4,en-AU%40dictionaries.addons.mozilla.org:2.2.1webext,google%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2
AvailablePageFile: 9634582528
AvailablePhysicalMemory: 7296970752
AvailableVirtualMemory: 138530464747520
BlockedDllList:
BreakpadReserveAddress: 2419609370624
BreakpadReserveSize: 83886080
BuildID: 20210924213438
CPUMicrocodeVersion: 0xea
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set
CrashTime: 1632963527
DOMIPCEnabled: 1
FramePoisonBase: 9223372036600889344
FramePoisonSize: 65536
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
InstallTime: 1632905244
LauncherProcessState: 0
ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["midimap.dll","msacm32.drv","wdmaud.drv","msacm32.dll","mlang.dll","TaskFlowDataEngine.dll","ntshrui.dll","explorerframe.dll","twinapi.dll","pcacli.dll","wscapi.dll","cdp.dll","NetworkExplorer.dll","dataexchange.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","ondemandconnroutehelper.dll","usp10.dll","linkinfo.dll","comctl32.dll","msi.dll","shfolder.dll","dbgcore.dll","cscapi.dll","sfc_os.dll","wsock32.dll","oleacc.dll","msimg32.dll","wininet.dll","winmmbase.dll","webauthn.dll","secur32.dll","mpr.dll","directmanipulation.dll","winmm.dll","Windows.Globalization.dll","DWrite.dll","FWPUCLNT.DLL","rasadhlp.dll","urlmon.dll","srvcli.dll","iertutil.dll","BCP47mrm.dll","winhttp.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","OneCoreUAPCommonProxyStub.dll","Bcp47Langs.dll","WindowManagementAPI.dll","twinapi.appcore.dll","npmproxy.dll","dhcpcsvc6.DLL","version.dll","edputil.dll","dhcpcsvc.dll","MMDevAPI.dll","winnsi.dll","AudioSes.dll","avrt.dll","wtsapi32.dll","ksuser.dll","dsreg.dll","ColorAdapterClient.dll","mscms.dll","netprofm.dll","wshbth.dll","policymanager.dll","propsys.dll","nlaapi.dll","WinTypes.dll","d3d11.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","apphelp.dll","uxtheme.dll","dwmapi.dll","dbghelp.dll","windows.storage.dll","kernel.appcore.dll","dxgi.dll","winsta.dll","ntmarta.dll","rsaenh.dll","msvcp110_win.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","cfgmgr32.dll","win32u.dll","wintrust.dll","msvcp_win.dll","bcryptPrimitives.dll","KERNELBASE.dll","gdi32full.dll","ucrtbase.dll","bcrypt.dll","crypt32.dll","advapi32.dll","nsi.dll","setupapi.dll","msctf.dll","clbcatq.dll","gdi32.dll","combase.dll","ws2_32.dll","sechost.dll","psapi.dll","ole32.dll","shlwapi.dll","SHCore.dll","imm32.dll","user32.dll","kernel32.dll","shell32.dll","imagehlp.dll","rpcrt4.dll","oleaut32.dll","coml2.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","ldap60.dll","mozglue.dll","lgpllibs.dll","prldap60.dll","AccessibleHandler.dll","ia2marshal.dll"],"Nuance Communications, Inc.":["dd10axa_x64.dll","nlutmgrhook_x64.dll","dgniedct_x64.dll","textservice_x64.dll","dd10hook_x64.dll","dragonlog_x64.dll"]}
Notes:
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1c8d, AdapterSubsysID2: 09341028, AdapterDriverVersion2: 27.21.14.6679FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP-
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 55985
ShutdownProgress: profile-before-change
StartupCrash: 0
StartupTime: 1632961839
SystemMemoryUsePercentage: 56
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20210924213438","version":"91.1.2","vendor":null,"displayVersion":"91.1.2","platformVersion":"91.1.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16182,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":1237},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) UHD Graphics 630","vendorID":"0x8086","deviceID":"0x3e98","subsysID":"09341028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"27.20.100.9664","driverDate":"6-1-2021","GPUActive":true},{"description":"NVIDIA GeForce GTX 1050","vendorID":"0x10de","deviceID":"0x1c8d","subsysID":"09341028","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_2fe2cee3562a012e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_2fe2cee3562a012e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_2fe2cee3562a012e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_2fe2cee3562a012e\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_2fe2cee3562a012e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_2fe2cee3562a012e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_2fe2cee3562a012e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_2fe2cee3562a012e\\nvldumd.dll","driverVendor":null,"driverVersion":"27.21.14.6679","driverDate":"6-9-2021","GPUActive":false}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"app.update.service.enabled":false,"browser.cache.disk.capacity":1048576,"browser.search.region":"AU","extensions.strictCompatibility":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
ThreadIdNameMapping: 4760:"IPC I/O Parent",1688:"Link Monitor #1",6044:"Permission",14240:"Timer",19224:"JS Watchdog",14664:"TaskController Thread #1",3972:"TaskController Thread #5",10748:"TaskController Thread #0",14296:"TaskController Thread #4",17596:"TaskController Thread #3",7396:"TaskController Thread #2",18216:"TaskController Thread #7",18500:"TaskController Thread #6",7380:"Cache2 I/O",19256:"Cookie",19004:"Worker Launcher",18696:"VsyncIOThread",4056:"IPC Launch",12864:"WindowsVsyncThread",4576:"Compositor",17628:"ImageIO",2936:"IPDL Background",4468:"QuotaManager IO",10392:"HTML5 Parser",6096:"StyleThread#2",17632:"StyleThread#1",6264:"StyleThread#0",18728:"StyleThread#3",18788:"StyleThread#4",3768:"StyleThread#5",17044:"ImageBridgeChld",14560:"GMPThread",14884:"ProxyResolution",10592:"TRR Background",12756:"localStorage DB",2628:"PlayEventSound",19096:"DNS Resolver #3",18188:"DOM Worker",15124:"StreamTrans #55",12872:"StreamTrans #58",16620:"StreamTrans #64",6292:"StreamTrans #65",1612:"DNS Resolver #8",15840:"DNS Resolver #9",1244:"BackgroundThreadPool #7",12948:"mozStorage #10",1296:"DNS Resolver #10",2052:"DNS Resolver #11",12792:"DNS Resolver #12",17948:"DNS Resolver #13",18132:"StreamTrans #68",
Throttleable: 1
TotalPageFile: 23678566400
TotalPhysicalMemory: 16967680000
TotalVirtualMemory: 140737488224256
URL:
UptimeTS: 16886.76412
Version: 91.1.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3
the crash Id as described here would be much more useful. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
But the send button will never be active unless there is a valid from and to: address, so your initial issue appears to be not what you think it is.
What happens if you restart Thunderbird from the help menu in troubleshooting mode and continue when prompted?
Chosen Solution
addresses are valid
restarted Thunderbird from help menu in troubleshooting mode and it did not help the problem.
So far, none of the solutions work. Send is still grayed. Not able to get any business or personal emails sent out. Please fix this.
I eventually got it to work after many days. I needed to basically remove Thunderbird remove every relationship to Thunderbird of the computer and then remove everything in the registry. After this was done the program was reinstalled and then link to the old profile location. Now it works.
Something is getting corrupted during the update process. I will see if I can find a link for you to the webpage which shows you what to take out of the registry. I did try to do it without making changes to the registry and it still didn't work. Just removing the program through windows add and remove programs does not work. You have to get into the backend and try and remove every trace of Thunderbird then reinstall.
I now have it working properly with the exception of file associations. If somebody sends me a word document it always tells me the splash screen "open with which program" even though Microsoft Word is selected every time. When you go into the program file association defaults it very clearly shows that the relationship is correct between Word documents and Microsoft Word in the same with PDFs and anything else that comes in. In my installation something is not quite right even now.
Everything else in version 91 seems to be working okay (thankfully) I did do a donation after I sorted out getting version 91 to run