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Can't Get Thunderfird to install

  • 2 replies
  • 2 have this problem
  • Last reply by Toad-Hall

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When going through the set up, I enter my email address (Xfinity) and my email password. I then get to this part where I have to sign into Comcast/Xfinity. Regardless of how many times I enter my username it will not take it and keeps circling back to the username entry. This is getting very frustrating.

Can you help me?

When going through the set up, I enter my email address (Xfinity) and my email password. I then get to this part where I have to sign into Comcast/Xfinity. Regardless of how many times I enter my username it will not take it and keeps circling back to the username entry. This is getting very frustrating. Can you help me?

All Replies (2)

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Have you logged on to webmail account and switched on the option to allow third party email clients access to your account? See info at the link below. https://www.xfinity.com/support/articles/third-party-email-access

Turn your access to third-party email programs on or off in Xfinity Email To provide our customers with additional security, we added a new checkbox to the Xfinity Email website. This may affect your ability to manage your Xfinity Email (Comcast.net) through third-party programs like Outlook, Google, Apple Mail, Thunderbird, and more.

Helpful?

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IMAP

  • Server name: imap.comcast.net
  • Port: 993
  • Connection SEcurity: SSL/TLS
  • Authentication Method: Normal Password
  • User name = full email address

POP

  • Server name: pop3.comcast.net
  • Port: 995
  • Connection SEcurity: SSL/TLS
  • Authentication Method: Normal Password
  • User name = full email address

SMTP

 *   Server name: smtp.comcast.net

Either

 *   Port: 465
 *   Connection SEcurity: SSL/TLS

OR

  *  Port 587
  *  Connection SEcurity: STARTTLS
  • Authentication Method: Normal Password
  • User name = full email address

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