Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when tring to download the download window appears and the bar moves across to complete but then the window closes and nothing is downloaded?

more options
  1. Question

when tiring to download the download window appears and the bar moves across to complete but then the window closes and nothing is downloaded?

# Question when tiring to download the download window appears and the bar moves across to complete but then the window closes and nothing is downloaded?

All Replies (4)

more options

Well, you should have to change the Download Folder by yourself.

Extra > Settings > Main > Look at the Download Section an click "Ask me everytime[...]"

So now you can save the data in your own folder. If you can't download it twice, then please contact back.

more options

thank you but i do not know what you are saying ? where is the download folder?

more options

Your plugins list shows outdated plugin(s) with known security and stability risks.

  • Shockwave Flash 10.0 r32

Update the Flash plugin to the latest version.


It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
Do not forget to re-enable the scanning in your anti-virus software after you are finished with downloading and installing.

See http://kb.mozillazine.org/Unable_to_save_or_download_files (Disable virus scanning in Firefox preferences - Windows)

more options

If you call up the Downloads window (press Ctrl+J or use the Tools menu), you should be able to right-click and download and "Open Containing Folder." This might be a temp folder.

If your download is just completely gone, are you sure the file is not malware? Check whether your security software has quarantined or deleted it without alerting you.

Modified by jscher2000 - Support Volunteer